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- Tasks: Provide excellent customer service via phone and email in a dynamic contact centre.
- Company: Join Footman James, a leading insurance broker with over 35 years of experience.
- Benefits: Enjoy 26 days holiday, a pension scheme, and mental health support.
- Why this job: Work Monday to Friday with ongoing training and career development opportunities.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Join a supportive team culture with fun events and community volunteering.
The predicted salary is between 23800 - 27800 £ per year.
Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes??
Then come join us as a Customer Service Advisor and you’ll work Monday to Friday, just 37.5 hours a week! We are also required to work 1 in 3 Saturday mornings from 9am-1pm, you will get a half a day back in the following week. No experience necessary as we will provide you with full training! We offer a basic salary of £23,800 p/a plus a generous quarterly bonus so you can earn up to £27,800 per year. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers .
With a start date 6th October 2025, You’ll have a 4-week induction followed by an 8-week training academy. We’re committed to providing the support you need to thrive, ensuring you step into your role with confidence. But it doesn’t end there – your journey continues with ongoing development opportunities as we invest in your career growth with us in the Insurance industry.
So, what does the role of a Customer Service Advisor here involve?
- Providing great customer service to existing clients over the phone and via email, so having attention to detail, and the ability to learn quickly, plus a positive attitude is a must.
- Efficiently manage high call volumes in our dynamic contact centre environment meeting and exceeding performance KPI’s and targets.
- You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives…all whilst having a lot of fun!
In return you will be welcomed and supported by our Ardonagh family, an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
· Holiday entitlement of 26 days plus bank holidays.
· Opportunity to progress your career across the entire Ardonagh family.
· Gain CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
· Pension scheme for when you feel it’s time to retire.
· 24-hour support for physical and mental wellbeing and on site mental health ambassadors.
· 1 days paid volunteering day to give back to our communities.
· The Spotlight Awards, where we shine a light on the brightest talent across our group.
So, what are you waiting for? Apply today and one of our team will be in touch.
The Company
For over 35 years, Footman James has continued to be one of the leading specialist insurance brokers for classic vehicle owners, restorers, private clients, motor traders and competitors.
With over 85,000 policyholders, Footman James insures a combined value of over £2.5bn worth of vehicles; including £1.3bn worth of Private Client vehicles and collections.
From humble beginnings, Footman James now has a Head Office in Dudley, West Midlands with over 150 staff.
Footman James is a huge industry supporter; regularly sponsoring and attending events – even launching our own event ‘Coffee & Chrome’ classic vehicle meet in 2019, as well as working with well over 100 classic vehicle clubs. #FJ
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please
Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.
#AIB #FJ
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Click here here to see our standard benefits page
#J-18808-Ljbffr
Customer Service Advisor employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially classic vehicles, as this will help you understand the context of the role. Research Footman James and their services to show your genuine interest during any conversations.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be providing customer service over the phone and via email, being articulate and clear is essential. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Demonstrate your ability to work in a team by sharing examples from previous experiences, whether in retail, hospitality, or school projects. Highlight how you contributed to team goals and supported your colleagues.
✨Tip Number 4
Show enthusiasm for ongoing development opportunities. Mention any relevant courses or qualifications you're interested in pursuing, like CII or ACII, to illustrate your commitment to growing within the company.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's from retail or hospitality. Emphasise skills like customer service, teamwork, and attention to detail, which are crucial for the Customer Service Advisor role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work with Footman James and how your background aligns with their values and the job requirements.
Highlight Your Soft Skills: Since no prior experience is necessary, focus on your soft skills in your application. Talk about your ability to learn quickly, maintain a positive attitude, and work well in a team environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at The Ardonagh Group
✨Research the Company
Before your interview, take some time to learn about Footman James and its role in the insurance industry. Understanding their values, mission, and recent achievements will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Even if you don't have direct experience, think of examples from your past roles or experiences where you've provided excellent customer service. Highlight your ability to communicate effectively and handle challenging situations with a positive attitude.
✨Prepare for Common Questions
Anticipate questions related to teamwork, handling high call volumes, and your approach to meeting performance targets. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your enthusiasm for the role. Inquire about the training process, opportunities for career progression, or how the team collaborates to achieve goals.
