At a Glance
- Tasks: Support clients and build strong relationships while delivering top-notch customer service.
- Company: Join The Ardonagh Group, the UK's largest independent Insurance Brokers.
- Benefits: Enjoy 26 days holiday, career progression, and a supportive work environment.
- Other info: Be part of a diverse and inclusive workplace with great wellbeing support.
- Why this job: No weekends! Gain valuable experience and qualifications in a friendly team.
- Qualifications: Customer service experience is a plus; training provided for newcomers.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Customer Service Advisor role at The Ardonagh Group .
Currently working in the Insurance industry or looking for a change? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly personal lines team based in York.
Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday 9am-5.30pm (no weekends here!). Earn a basic salary relative to your experience as well as a generous bonus structure. Don\'t worry if you haven\'t worked in Insurance before, full training will be provided! You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.
Responsibilities
What the role involves:
- Support a designated client portfolio as the first point of contact, building strong relationships and assisting with client queries.
- Be the primary customer service and relationship lead for clients, with a focus on delivering a positive experience.
Qualifications
What we are looking for in our Account Handlers:
- Experience with Personal lines in the Insurance Industry is preferred but not essential as training will be provided.
- Bring your best self to work every day to give clients the best possible experience.
- Be proactive, use your initiative and demonstrate entrepreneurial spirit.
- Willingness to learn and curiosity; opportunities to gain qualifications to enhance your career.
- Confidence to work with clients on the phone and face to face; some customer service experience is important.
- Team player with a positive, engaging and resilient attitude; adapt to changes.
- Honesty and integrity, essential within a financially regulated organisation.
Benefits
In return you will be welcomed and supported by our Ardonagh family with benefits including:
- 26 days holiday entitlement plus bank holidays
- Opportunity to progress your career across the Ardonagh family
- Opportunity to gain CII or ACII qualifications
- Pension scheme
- 24-hour support for physical and mental wellbeing
- One paid volunteering day to give back to our communities
- The Spotlight Awards at group level
To apply, click the link and one of our team will be in touch. This role may close early if a sufficient number of applications is received. No agencies please.
Equality, diversity and inclusion: We are an equal opportunities employer committed to a working environment free from discrimination, inclusive, and supportive of employees bringing their whole selves to work.
Employment checks: If your application is successful, we will conduct checks prior to starting employment, including verification of recent employment, address, credit history, and a standard criminal record check.
Click here to see our standard benefits page.
#J-18808-LjbffrCustomer Service Advisor in York employer: The Ardonagh Group
At Ardonagh, we pride ourselves on being an excellent employer that fosters a culture of diversity, collaboration, and continuous growth. As part of our international team, you'll benefit from flexible working arrangements, competitive salaries, and comprehensive wellbeing programs, all while playing a pivotal role in transforming our global tax reporting framework. Join us to not only advance your career but also to contribute to meaningful projects that shape the future of our business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company! Research The Ardonagh Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can bring your best self to work and deliver a positive experience for our clients.
Show Your Enthusiasm:Let your passion for customer service shine through in your written application. We love candidates who are proactive and eager to learn, so don’t hold back on expressing your excitement about the opportunity!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get in touch with you. Plus, it shows you’re serious about joining our Ardonagh family.
How to prepare for a job interview at The Ardonagh Group
✨Know Your Stuff
Before the interview, take some time to research The Ardonagh Group and their role in the insurance industry. Familiarise yourself with common customer service scenarios and how they relate to insurance. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've successfully handled customer queries or built strong relationships. Highlight your ability to communicate effectively, both over the phone and face-to-face.
✨Be Proactive and Positive
Demonstrate your proactive attitude during the interview. Share instances where you've taken the initiative to solve problems or improve processes. A positive, can-do attitude is essential in customer service, so let that shine through in your responses.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
