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For Companies At a Glance
- Tasks: Be the go-to person for client queries and admin tasks, ensuring top-notch service.
- Company: Join a friendly team dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy hybrid working options, competitive salary, and a supportive work environment.
- Why this job: Make a real impact by helping clients while developing your skills in a dynamic setting.
- Qualifications: Previous admin experience, strong communication skills, and a customer-centric mindset are essential.
- Other info: We value diversity and inclusion, creating a workplace where everyone can thrive.
The predicted salary is between 20000 - 25000 £ per year.
Overview
Location: Winnersh (Office-based until probation passed)
Do you have office-based customer service and administration experience?
We have an exciting opportunity to join our warm and welcoming team at our office in Winnersh. This role will be office-based but on completion of your probation period can become hybrid if required.
Our Client Services Administrators are a key part of our business, speaking to our clients on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.
What you will do as a Client Services Administrator
- Be the first point of contact and liaise directly with clients, insurers and other internal and external sources for day-to-day administration.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
- Ensure that client records and in-house system is always kept up to date and accurate.
- Attend internal and external meetings with Insurers and product training as required.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.
What we are looking for in our Client Services Administrator
- Previous office-based customer service experience
- Previous administration experience
- Insurance industry experience is not essential but would be an advantage
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Strong Microsoft package ability including knowledge of Excel
- Proven team player
- Deliver a high level of customer service with a customer centric approach
#AIB
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Click here here to see our standard benefits page
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Client Services Administrator employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how your personal approach aligns with our commitment to providing a market-leading customer experience.
✨Tip Number 2
Showcase your adaptability by sharing specific examples from your previous roles where you successfully managed change or overcame challenges. This will highlight your ability to thrive in a dynamic environment, which is crucial for the Client Services Administrator role.
✨Tip Number 3
Engage with our current employees on platforms like LinkedIn. Ask them about their experiences and insights into the role. This not only helps you understand the team culture but also shows your genuine interest in joining us.
✨Tip Number 4
Prepare to discuss your organisational skills in detail. Think of instances where you effectively managed multiple tasks or projects simultaneously, as this will resonate well with the responsibilities of coordinating administration and ensuring compliance.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. Use specific examples that demonstrate your ability to meet client needs and exceed expectations, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with their requirements, particularly your strong communication and organisational skills, and your customer-centric approach.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any other relevant software. Provide examples of how you've used these tools in previous roles to improve efficiency or enhance customer service.
Prepare for Potential Questions: Think about how you would respond to questions regarding your adaptability and teamwork. Be ready to share specific instances where you've successfully collaborated with others or adapted to changes in a work environment.
How to prepare for a job interview at The Ardonagh Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled customer queries and exceeded their expectations, as this role heavily relies on delivering a top-notch customer experience.
✨Demonstrate Strong Organisational Skills
Prepare to discuss how you manage your time and organise tasks effectively. You might want to mention any tools or methods you use to stay organised, as strong organisational skills are essential for a Client Services Administrator.
✨Be Ready to Adapt
Since adaptability is key in this role, think of instances where you've successfully adapted to change in a work environment. This will show that you're flexible and can handle the dynamic nature of client services.
✨Emphasise Teamwork
As a team player, it's important to convey your ability to work well with others. Prepare examples of how you've collaborated with colleagues in the past to achieve common goals, as building trusted relationships is crucial in this position.
