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- Tasks: Lead a team of Claims Handlers to deliver exceptional service and drive performance.
- Company: Join Everywhen Insurance Brokers, a forward-thinking company in the insurance sector.
- Benefits: Enjoy a hybrid work model and a commitment to diversity and inclusion.
- Why this job: Make a real impact in the insurance claims space while developing your leadership skills.
- Qualifications: Proven experience in claims handling and strong communication skills are essential.
- Other info: Be part of a supportive environment that empowers you to reach your full potential.
The predicted salary is between 43200 - 72000 £ per year.
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Are you ready to lead a dynamic team and make a real impact in the insurance claims space? Everywhen Insurance Brokers is seeking a proactive and experienced Claims Team Leader to join our Regional Claims team. This is a fantastic opportunity to take ownership of a high-performing team and drive service excellence across our claims operations.
Are you ready to lead a dynamic team and make a real impact in the insurance claims space? Everywhen Insurance Brokers is seeking a proactive and experienced Claims Team Leader to join our Regional Claims team. This is a fantastic opportunity to take ownership of a high-performing team and drive service excellence across our claims operations.
About the Role
Reporting to the Regional Claims Manager, you will lead a team of 6–10 Claims Handlers, ensuring the delivery of an efficient, effective, and client-focused claims service. You’ll be responsible for coaching, motivating, and developing your team, while also collaborating with Claims Executives and Senior Claims Handlers to deliver our claims proposition.
Key Responsibilities
- Lead, guide, and support Claims Handlers to meet performance targets and service standards
- Provide technical claims support and be the go-to expert within the team
- Champion continuous improvement and drive service excellence
- Collaborate with the Regional Claims Manager to implement claims strategy
- Oversee complex claims issues and ensure accurate, compliant handling
- Produce and analyse claims reports for clients and internal stakeholders
- Ensure delegated authority claims are managed in line with licensing requirements
- Support client renewals with timely and accurate claims data
- Promote claims defensibility and risk management through data analysis
- Handle your own portfolio of claims in line with SLAs and operational procedures
- Ensure compliance with internal systems and reporting standards
- Act as a referral point for large or complex losses, supporting Claims Executives as needed
What We’re Looking For
- Proven experience in claims handling and team leadership
- Strong technical knowledge of insurance claims processes
- Excellent communication and coaching skills
- Ability to analyse data and produce actionable insights
- A collaborative mindset and commitment to delivering outstanding client outcomes
- Experience working within delegated authority frameworks is a plus
#AIB #Hybrid
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Click here here to see our standard benefits page
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Other
Job function
-
Job function
Finance and Sales
-
Industries
Insurance
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Claims Service Manager employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the insurance claims industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated and relevant in the field.
✨Tip Number 2
Network with professionals already working in claims management or related roles. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive service excellence. Being able to articulate these experiences clearly will set you apart during the interview process.
✨Tip Number 4
Research Everywhen Insurance Brokers and their claims operations thoroughly. Understanding their values, culture, and recent developments will allow you to tailor your discussions and show genuine interest in the role.
We think you need these skills to ace Claims Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims handling and team leadership. Use specific examples that demonstrate your ability to lead a team and drive service excellence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, such as coaching and motivating a team.
Showcase Technical Knowledge: Emphasise your strong technical knowledge of insurance claims processes. Provide examples of how you've successfully managed complex claims issues or improved service delivery in previous roles.
Highlight Data Analysis Skills: Since the role involves producing and analysing claims reports, mention any relevant experience you have with data analysis. Discuss how you've used data to drive improvements or inform decision-making in past positions.
How to prepare for a job interview at The Ardonagh Group
✨Showcase Your Leadership Skills
As a Claims Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed your team in the past.
✨Demonstrate Technical Knowledge
Make sure you brush up on your technical knowledge of insurance claims processes. Be ready to answer questions about complex claims issues and how you would handle them effectively.
✨Prepare for Data Analysis Questions
Since the role involves analysing claims data, be prepared to discuss how you've used data to drive improvements in service delivery. Think of specific examples where your insights led to positive outcomes.
✨Emphasise Collaboration
The job requires working closely with various stakeholders. Highlight your experience in collaborating with different teams and how you ensure that client outcomes are always at the forefront of your efforts.
