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For Companies At a Glance
- Tasks: Review client calls to ensure top-notch advice and identify areas for improvement.
- Company: Join Usay Compare, the UK's leading health insurance comparison service.
- Benefits: Enjoy a competitive salary, generous holiday, and great perks like gym discounts.
- Why this job: Make a real impact by ensuring clients receive the best support and advice.
- Qualifications: Detail-oriented with strong communication and analytical skills.
- Other info: Be part of a supportive culture that celebrates your success and offers career growth.
The predicted salary is between 24570 - 24570 £ per year.
Overview
Ready to Take Your Career to the Next Level? Join Usay Compare as a Call Listening Administrator.
Location: Cirencester Office – Usay House, South Cerney, Cirencester, GL7 5XZ
Salary: £24,570
Job Type: Full-time, Permanent (Monday to Friday 9am – 5:30pm)
Why Join Usay Compare?
Do you have a keen eye for detail and a natural ability to assess the quality of conversations? Are you passionate about ensuring clients receive the best possible advice and support? Are you looking for real career progression with a company that invests in your development?
At Usay Compare, we’re the UK’s leading comparison service for Health and Protection Insurance. We simplify the process of finding the best policies, offering expert advice and unbeatable service. With offices across the UK and a vibrant, supportive culture, we’re growing fast—and we want you to grow with us.
What We Offer:
- Guaranteed basic salary of £24,570
- 26 days holiday + bank holidays, increasing to 28 days after 2 years’ service
- Option to buy up to 5 extra days of annual leave
- Income Protection & Life Assurance
- Subsidised Private Health Insurance
- Employer Pension Contributions
- Enhanced Maternity & Paternity Leave
- Annual Flu Vaccine, Aviva Wellbeing App & Digital GP access
- Corporate Perks: Discounted gym memberships, cinema tickets, shopping, eyecare vouchers, cycle to work scheme, financial wellbeing sessions, and much more!
- A supportive, friendly, and fun working culture where your success is celebrated
- Comprehensive in-house training and continuous development
About the Role: Call Listening Administrator
In this role, you’ll play a vital part in maintaining high standards by:
- Listening to and reviewing client interactions to ensure advice is accurate, appropriate, and aligned with client needs.
- Identifying opportunities for improvement in product recommendations and advisor performance.
- Monitoring compliance with Financial Conduct Authority (FCA) regulations to ensure all advice and documentation meets required standards.
What We’re Looking For:
- Someone who has a strong eye for detail
- Demonstrates professionalism, integrity, credibility, and commitment
- Has excellent written and verbal communication
- Has the ability to develop positive relationships with colleagues
- Has strong listening and analytical skills
- Has sound judgment and reasoning skills
- Possesses the ability to work on their own initiative
About Usay Compare
With our head office in the beautiful Cotswolds and regional offices in London, Bristol, Bournemouth, Cardiff, Cheltenham, Southampton, and Taunton, we’re proud to be the UK’s fastest-growing Private Medical Insurance intermediary. We’re passionate about making private healthcare accessible, affordable, and easy to understand.
Ready to join a winning team and take your career to new heights? Click Apply today and become part of our success story!
Usay Compare, part of Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Call Listening Administrator in Cirencester employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Listening Administrator in Cirencester
✨Tip Number 1
Get to know Usay Compare! Research the company culture, values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your listening skills! Since the role is all about assessing conversations, try listening to recorded calls or podcasts and summarising key points. This will help you demonstrate your analytical skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Usay Compare family.
We think you need these skills to ace Call Listening Administrator in Cirencester
Some tips for your application 🫡
Show Off Your Attention to Detail: As a Call Listening Administrator, your keen eye for detail is crucial. Make sure to highlight any relevant experience where you've demonstrated this skill in your application. We want to see how you can spot the little things that make a big difference!
Communicate Clearly and Professionally: Since you'll be reviewing client interactions, it's important to showcase your excellent written communication skills. Use clear and concise language in your application to reflect the professionalism we value at Usay Compare.
Demonstrate Your Analytical Skills: We’re looking for someone who can assess conversations critically. In your application, share examples of how you've used your analytical skills in past roles. This will help us see how you can contribute to maintaining our high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're proactive—just what we like to see!
How to prepare for a job interview at The Ardonagh Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Call Listening Administrator role. Familiarise yourself with the key responsibilities, such as reviewing client interactions and ensuring compliance with FCA regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's through previous jobs or projects, be ready to discuss how your attention to detail has positively impacted outcomes.
✨Practice Active Listening
As a Call Listening Administrator, strong listening skills are crucial. During the interview, practice active listening by summarising what the interviewer says before responding. This not only shows that you’re engaged but also highlights your ability to assess conversations effectively.
✨Prepare Questions About Development Opportunities
Usay Compare values career progression, so come prepared with questions about training and development opportunities. This demonstrates your commitment to growth and aligns with their culture of investing in employees. Ask about the in-house training and how they support continuous development.
