At a Glance
- Tasks: Support client claims management and deliver high-quality customer service.
- Company: Everywhen is part of the Ardonagh Group, known for its award-winning Emerging Careers Programme.
- Benefits: Starting salary of £23,132, 26 days holiday, and comprehensive training.
- Other info: Positions are available in Cardiff or Southampton with a hybrid working arrangement post-training.
- Why this job: Gain a Chartered Insurance Institute qualification and a strong foundation for a long-term career in insurance.
- Qualifications: No prior insurance experience required; strong communication skills and attention to detail are essential.
The predicted salary is between 20000 - 25000 £ per year.
Everywhen part of the Ardonagh Group invites applications for our 2026 Apprentice Claims Handler intake, part of our award‑winning Emerging Careers Programme. This structured development pathway offers a supported introduction to the insurance profession, combining full‑time employment with accredited learning. These apprentices are full‑time positions in either Cardiff or Southampton so you will need to be within a reasonable commute of either location. Initially the role will be fully based in the office, moving to a hybrid working arrangement when training is complete.
About The Programme
Starting in September 2026, apprentices will complete a comprehensive 6‑week induction, followed by an 18‑month Level 3 Insurance Apprenticeship. Throughout the programme, apprentices receive guidance from experienced mentors, on‑the‑job training, and access to our award‑winning Learning & Development team. Successful completion leads to a Chartered Insurance Institute (CII) qualification, enabling progression into specialist, leadership or commercial pathways within Everywhen.
Role Overview
The Apprentice Claims Handler will support the management of client claims and contribute to the delivery of high‑quality customer service. Responsibilities may include:
- Portfolio Support – assisting with day‑to‑day administration of claims, responding to client and insurer queries, and supporting claims activity, ensuring accuracy of information, assisting with progression of the claim.
- Relationship Management – maintaining professional relationships with clients, colleagues, insurer partners and many other parties connected to the claim.
- Claims Management Support – assisting the claims team colleagues, Claims Executives and alike with preparing documentation, gathering data and attending internal or client meetings where required. Supporting the progression of claims with timely proactive activity. Gain an understanding of policy coverage, claim process and client outcomes.
- System Administration – ensuring accurate CRM records and contributing to process improvements.
This role provides a strong foundation for a long‑term career in insurance.
What We Offer
- Starting salary of £23,132, with increases upon qualification
- 26 days holiday, increasing with length of service
- 35 hour working week
- Annual bonus scheme
- Comprehensive training and ongoing professional development
- A supportive, inclusive working environment
- Pension scheme for when you feel it’s time to retire
- 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and more
- One day paid volunteering to give back to our communities
- Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
Who We’re Looking For
We welcome applications from motivated, enthusiastic individuals who demonstrate:
- A positive attitude and willingness to learn
- Strong communication skills
- Attention to detail and organisational capability
- A collaborative approach and customer‑focused mindset
No prior insurance experience is required.
Diversity and Inclusion
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
How to Apply
Please submit your application online. Early applications are encouraged, as the vacancy may close ahead of schedule.
Apprentice Claims Handler in Cardiff employer: The Ardonagh Group
Everywhen offers a supportive environment with a focus on diversity and inclusion. Located in Cardiff or Southampton, employees enjoy perks like discounted gym memberships and a pension scheme. The company is committed to professional development through its award-winning Learning & Development team.
