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- Tasks: Support compliance and operational excellence while promoting a positive conduct culture.
- Company: Join a market-leading, fast-growing company focused on regulatory compliance in healthcare insurance.
- Benefits: Enjoy comprehensive training, development opportunities, and great corporate perks.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Experience in insurance, strong communication skills, and knowledge of regulations are essential.
- Other info: We value diversity and inclusion, creating a supportive environment for all employees.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Business Conduct Officer to support our Business Conduct & Standards Manager in driving a culture of regulatory compliance and operational excellence. You will work with our Health & Protection Leadership and the Risk & Compliance function to ensure that all regulatory, operational and conduct risks that impact our business are identified, assessed, and have appropriate controls that are appropriately monitored.
You will support the on-going assurance of and adherence with relevant Group Policies and Business Standards, and in return we will make sure you get all the training and development you need to progress with us, and you will be rewarded with all the great benefits of working for a market-leading, fast-growing company.
What you will do as a Business Conduct Officer:
This is an overview of duties and responsibilities and not an exhaustive list.
- Develop and maintain good working relationships with the business and promote a strong and positive conduct culture in-line with group standards and policies.
- To provide advice, guidance and challenge to support the business in, the application of regulatory conduct and consumer duty related requirements.
- To support the Business Conduct & Standards Manager to ensure risks and controls are identified, validated and documented within Decision Focus Next (DFN).
- Communicate relevant conduct information (e.g., QA output, E&O trends, breaches etc.) to business areas in a clear and concise manner and provide oversight of any resulting actions.
- Act as point of contact for the business in respect of the T&C framework, including undertaking ongoing sales QA activity.
- Handle complaints referred to the Business Conduct & Standards department in line with established procedures and regulatory requirements, ensuring such complaints are handled to required timelines.
- In conjunction with the Business Conduct & Standards Manager maintain a robust T&C framework, taking account of inherent risks and relevant metrics.
- As directed, provide support to the Business Conduct & Standards Manager in fulfilling oversight of the AR and employed sales advisor communities.
- Contribute to internal and external reporting and to collate monthly and additional management information where required within deadlines.
- Analyse relevant MI to identify gaps in risk or conduct issues and undertake root cause analysis where appropriate to highlight underlying trends and identify and track actions as appropriate.
- Support on the review and approval of financial promotions and other communications to ensure compliance with the standards and requirements of relevant regulation and codes of practise; and to conduct this in line with the internal service level agreements (SLA) to include Websites, E-Shots and all marketing communications.
What we are looking for in our next Business Conduct Officer:
Essential:
- Experience of working in an insurance environment, preferably healthcare/protection insurance broking.
- Microsoft Office package to an intermediate level.
- Current and actively maintained knowledge of the regulatory environment.
- Good knowledge of healthcare/protection broking operations and processes
- Good organisational skills and attention to detail.
- Good written and oral communication skills.
Desired but not essential:
- Relevant industry qualifications, e.g. Cert CII (incl. IF7).
- Previous experience or knowledge of working within client support/sales administration role especially in a quality assurance (QA) capacity.
So, what are you waiting for? Apply today and come and be a key part of a market-leading, fast-growing company.
#AIB
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Click here here to see our standard benefits page
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Business Conduct Officer employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Conduct Officer
✨Tip Number 1
Familiarise yourself with the latest regulatory requirements in the insurance sector, especially those related to healthcare and protection. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in compliance or conduct roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully identified and managed risks or improved compliance processes. This will showcase your practical understanding of the role and your ability to contribute effectively.
✨Tip Number 4
Stay updated on current trends and challenges in the insurance industry, particularly those affecting conduct and compliance. Being knowledgeable about these issues will allow you to engage in meaningful discussions during interviews and show that you're proactive.
We think you need these skills to ace Business Conduct Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Conduct Officer. Familiarise yourself with the key duties mentioned in the job description, such as regulatory compliance and operational excellence.
Tailor Your CV: Customise your CV to highlight relevant experience in the insurance sector, particularly in healthcare or protection insurance. Emphasise your organisational skills, attention to detail, and any experience with regulatory environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention specific examples of how you've contributed to compliance and risk management in previous roles.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for the role of a Business Conduct Officer.
How to prepare for a job interview at The Ardonagh Group
✨Know Your Regulations
Familiarise yourself with the current regulatory environment, especially in healthcare and protection insurance. Be prepared to discuss how these regulations impact business conduct and compliance.
✨Demonstrate Communication Skills
Since good written and oral communication skills are essential, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in previous roles.
✨Showcase Organisational Skills
Highlight your organisational skills by discussing specific instances where you managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle regulatory challenges or conduct issues. Think through potential situations you might face as a Business Conduct Officer and how you would address them.
