Administration Assistant

We’re on the hunt for a talented Administration Assistant to join our team in our Telford office. to meet the needs of the business following continued growth and internal promotions. You will be required to provide administrative support to the Account Executives and rest of the teams as required., This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all of the following:

• To be a point of contact and service the needs of existing clients, handling a variety of enquiries including driver referrals, MID enquiries, the issuing of overseas documentation and basic claims advice.

• Provide assistance in credit control, liaising with clients for overdue debts and assist in the administration of our bordereaux arrangements

• To assist in the preparation of midterm and pre renewal reviews as well and the handling of insurance policies as required.

• To assist in the remarketing of risks and securing quotations from the available insurer markets.

• To maintain the compliant handling of all matters, adhering to the company compliance policy.

• To provide assistance in the handling of insurance policies as required.

• To protect the interests of client and insurer to achieve the best outcome

• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers.

• To maintain the integrity and reputation of Sentinel to clients and insurers alike.

• Competent in the use of Microsoft programmes including Excel and Word

• Must possess a professional telephone manner and have experience in communicating directly with customers, namely decision makers

• Knowledge of insurance industry Motor Fleet based insurances is desirable but not essential; an exposure to Self Drive Hire insurance is a benefit

• Ability to prioritise and manage workloads efficiently

• Candidate must possess a strong customer centric work ethic

• To be able to take ownership of situations and tasks, seeing matters through to completion

• An understanding of the importance to act in a compliant manner within current Regulatory guidelines

• A desire to grow and learn with the role, which is seen as a development step towards a career in insurance.

In return you will be welcomed and supported by Telford Specialist Motor, part of the Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.

• Opportunity to progress your career across the entire Ardonagh family.

• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects.

• Pension scheme for when you feel it’s time to retire.

• 24-hour support for you and your families physical and mental wellbeing.

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.

• 1 days paid volunteering day to give back to our communities.

• Ardonagh Community Trust (ACT) – Raising funds for charity with donation matching in your local community.

• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.