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- Tasks: Support clients with insurance queries and manage their portfolios daily.
- Company: Join the Everywhen family, a caring and inclusive organisation.
- Benefits: 26 days holiday, career progression, and mental wellbeing support.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' lives while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues.
Criteria
- Background in Insurance - Either at an Insurer or Broker is preferred but not essential.
- Background in Customer Service/Sales Essential
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective team working skills
- Influencing and negotiation skills
- Oral and written communication skills
- Commercial awareness
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.
Benefits
- Holiday entitlement of 26 days plus bank holidays increasing with length of service
- Opportunity to progress your career across the entire Everywhen family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Account Handler - Personal Lines Insurance employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler - Personal Lines Insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of personal lines insurance. Familiarise yourself with common client queries and how to handle them. This will show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Everywhen, where we genuinely care about our team’s wellbeing and growth. Tailor your application to highlight how you fit into our culture!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Use this opportunity to reiterate your enthusiasm for the role and remind them why you’d be a great fit for their team.
We think you need these skills to ace Account Handler - Personal Lines Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Handler. Highlight any relevant experience in insurance or customer service, and don’t forget to showcase your communication skills and proactive attitude!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past that demonstrate your organisational skills and ability to handle pressure.
Showcase Your Team Spirit: We love a good team player! In your application, mention experiences where you’ve worked collaboratively with others. This will show us that you can thrive in our supportive Everywhen family.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at The Ardonagh Group
✨Know Your Stuff
Make sure you brush up on your insurance knowledge, especially around personal lines. Understand the key responsibilities of an Account Handler and be ready to discuss how your experience aligns with them. This will show that you're not just interested in the role, but that you genuinely understand it.
✨Show Off Your Communication Skills
As the first point of contact for clients and providers, excellent communication is key. Prepare examples of how you've effectively handled client queries or resolved issues in the past. This will demonstrate your proactive attitude and ability to maintain professional relationships.
✨Be Organised and Detail-Oriented
The role requires excellent organisational skills and attention to detail. Bring a few examples of how you've managed multiple tasks or projects simultaneously, ensuring nothing slipped through the cracks. This will highlight your ability to work under pressure and manage a busy portfolio.
✨Embrace the Learning Mindset
Show your willingness to learn and grow within the company. Discuss any relevant training or qualifications you’re pursuing, like CII or ACII, and express your enthusiasm for professional development. This will resonate well with their commitment to employee growth and wellbeing.