At a Glance
- Tasks: Support personal lines clients with quotes, sales, and day-to-day queries.
- Company: Join the Ardonagh family, a caring and inclusive organisation.
- Benefits: 26 days holiday, career progression, CII qualifications, and wellbeing support.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in personal lines insurance and strong customer service skills.
- Other info: Enjoy a dynamic workplace with opportunities for growth and community involvement.
The predicted salary is between 30000 - 42000 Β£ per year.
2 weeks ago Be among the first 25 applicants
The role of the Account Handler is to provide office-based support in the day to day running of the personal lines client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals.
The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues
Essential Criteria
- Background in Personal Lines Insurance β Either at an Insurer or Broker
- Background in Customer Service/Sales
Also
- Excellent communication and interpersonal skills
- Proactive attitude, with the ability to use initiative
- Excellent organisational skills
- The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
- Effective teamworking skills
- Influencing and negotiation skills
- Oral and written communication skills
- Willingness to learn
- Resilience, to enable you to deal with problems and constructive criticism
In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain CII or ACII qualifications to boost your knowledge and career prospects
- Pensions scheme for when you feel itβs time to retire
- 24-hour support for physical and mental wellbeing
- 1 day paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group
So, what are you waiting for? Apply today and one of our team will be in touch.
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Click here to see our standard benefits page
Everywhere is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
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Account Handler - Personal Lines employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Account Handler - Personal Lines
β¨Tip Number 1
Get to know the company! Research Ardonagh and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
β¨Tip Number 2
Practice your communication skills. As an Account Handler, you'll need to be on top of your game when it comes to talking with clients and insurers. Role-play common scenarios with a friend or family member to build your confidence.
β¨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral.
β¨Tip Number 4
Don't forget to apply through our website! Itβs the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Ardonagh family.
We think you need these skills to ace Account Handler - Personal Lines
Some tips for your application π«‘
Show Off Your Experience: Make sure to highlight your background in Personal Lines Insurance and any customer service or sales experience you've got. We want to see how your skills match up with what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application thatβs easy to read.
Tailor Your Application: Donβt just send a generic application! Tailor it to the Account Handler role by mentioning specific responsibilities from the job description. Show us you understand what we need and how you can help.
Apply Through Our Website: We encourage you to apply directly through our website. Itβs the best way to ensure your application gets to the right people quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Ardonagh Group
β¨Know Your Stuff
Make sure you brush up on your knowledge of personal lines insurance. Understand the key responsibilities of the Account Handler role and be ready to discuss how your background in customer service or sales aligns with these tasks.
β¨Show Off Your Communication Skills
Since you'll be the first point of contact for clients and providers, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled client queries or resolved issues in the past to demonstrate your communication prowess.
β¨Be Proactive
During the interview, showcase your proactive attitude. Share instances where you took the initiative to solve a problem or improve a process. This will highlight your ability to work independently and respond to challenges head-on.
β¨Prepare for Pressure
The role requires excellent organisational skills and the ability to work under pressure. Think of scenarios where you successfully managed multiple tasks or tight deadlines, and be ready to discuss how you maintained attention to detail in those situations.