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For Companies At a Glance
- Tasks: Support clients daily by managing their portfolios and resolving queries.
- Company: Join Ardonagh, a caring organisation focused on your wellbeing and career growth.
- Benefits: Enjoy 26 days holiday, career progression, and mental health support.
- Why this job: Be part of a supportive team that values diversity and empowers you to excel.
- Qualifications: Experience in insurance or customer service is essential; strong communication skills are a must.
- Other info: Opportunity to gain professional qualifications and participate in community volunteering.
The predicted salary is between 28800 - 43200 £ per year.
Ready for Your Next Big Career Move in Insurance? Join Our Friendly Team in our Norwich office as an Insurance Account Handler. Are you experienced in the Commercial Insurance Industry and looking for a new challenge?
We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Norfolk.
As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.
What You’ll Be Doing
You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. Provide meaningful contribution to the business’s income and growth targets. Contribute to a strong, engaged team environment. Demonstrate a strong commitment to client care and retention in all elements of client service within your control.
What We’re Looking For
We’re open to diverse backgrounds, but here are a few essentials:
- Commercial Insurance industry experience is a must.
- A positive, proactive attitude and a drive to deliver the best client experience.
- Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
- Confidence in communication, both over the phone and face-to-face.
- A collaborative spirit and the resilience to adapt in a fast-paced environment.
- Integrity and honesty—essential in our regulated industry and valued in our culture.
Here are some of the tasks you will be doing as an Account Handler:
- Attendance of client meetings where appropriate
- Supporting your Account Executive with New business and Renewals
- Pro-actively looking at claims, Mid Term Adjustments, and business changes prior to renewal
- Marketing of renewal to insurers; and agreeing deadlines for terms to be provided
- Review of insurers terms against presentation to ensure suitability
- Ensuring the Policy Admin System is kept up to date with information and processing Mid Term Adjustments
- Reviewing client needs
What You’ll Get in Return
We care about our people and their wellbeing. Here’s a snapshot of the benefits:
- 26 days holiday plus bank holidays
- Career progression opportunities across our group
- Professional qualifications to boost your career
- Pension scheme for your future
- 24/7 wellbeing support
- Paid volunteering day to give back to your community
- Spotlight Awards to celebrate our brightest stars
Ready to take the next step? LI-KB2 #HYBRID #AIB IND01
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Click here here to see our standard benefits page
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Account Handler employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the specific products and services relevant to the role of an Account Handler. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of client needs.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle client queries or resolve issues. This will prepare you for the proactive nature of the role and show potential employers that you can think on your feet.
✨Tip Number 3
Network with professionals in the insurance sector through platforms like LinkedIn. Building connections can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your organisational skills by creating a system to track your job applications and follow-ups. This will not only keep you organised but also show potential employers your commitment and attention to detail.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your background in insurance and customer service. Use specific examples that demonstrate your skills in communication, organisation, and problem-solving, as these are essential for the Account Handler role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and ability to work under pressure. Mention how your experience aligns with the responsibilities of the Account Handler position and express your enthusiasm for joining the Ardonagh family.
Highlight Relevant Skills: In your application, emphasise your interpersonal skills, commercial awareness, and any influencing or negotiation skills you possess. These qualities are crucial for maintaining relationships with clients and insurers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is vital for the role of an Account Handler.
How to prepare for a job interview at The Ardonagh Group
✨Showcase Your Insurance Knowledge
Make sure to brush up on your insurance knowledge before the interview. Be prepared to discuss your previous experience in the industry, whether at an insurer or broker, and how it relates to the role of an Account Handler.
✨Demonstrate Excellent Communication Skills
As the first point of contact for clients and providers, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to show you can handle enquiries effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and resilience. Think of examples from your past experiences where you successfully resolved issues or dealt with constructive criticism, showcasing your proactive attitude.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills to manage a client portfolio efficiently. Be ready to discuss how you prioritise tasks and maintain attention to detail, especially when handling large amounts of information under pressure.
