Account Handler

Account Handler

Swansea Full-Time 28800 - 43200 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients and manage portfolios while resolving queries and ensuring smooth operations.
  • Company: Join The Ardonagh Group, a leader in the insurance industry.
  • Benefits: 26 days holiday, career progression, CII qualifications, and wellness support.
  • Why this job: Be the go-to person for clients and make a real difference in their experience.
  • Qualifications: Experience in insurance or customer service, with strong communication skills.
  • Other info: Inclusive workplace with opportunities for personal and professional growth.

The predicted salary is between 28800 - 43200 Β£ per year.

Join to apply for the Account Handler role at The Ardonagh Group.

The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Overview

Overview content retained from original posting (not to include date-based or location-tracking boilerplate).

Key Responsibilities

  • Ensure the smooth running of assigned portfolio on a day-to-day basis
  • Achieve agreed retention rates
  • Achieve cross selling and referral targets
  • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
  • Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
  • Independently respond to queries from both clients and insurers in a proactive manner
  • Resolve any identified discrepancies in provider documentation before sending to clients
  • Maintain client records and data in line with our systems and protocols
  • Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues

Essential Criteria – must be clearly demonstrated on CV

  • Background in Insurance – Either at an Insurer or Broker
  • Background in Customer Service/Sales

Also, Essential

  • Excellent communication and interpersonal skills
  • Proactive attitude, with the ability to use initiative
  • Excellent organisational skills
  • The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail
  • Effective teamworking skills
  • Influencing and negotiation skills
  • Oral and written communication skills
  • Willingness to learn
  • Resilience, to enable you to deal with problems and constructive criticism

Benefits

  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Gain CII or ACII qualifications to boost your knowledge and career prospects
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 day paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group

So, what are you waiting for? Apply today and one of our team will be in touch.

Other information

We’re an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here to see our standard benefits page.

This posting may include location details and other contextual notes; it does not change the core responsibilities or qualifications above.

We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

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Account Handler employer: The Ardonagh Group

The Ardonagh Group is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where you can thrive. With 26 days of holiday plus bank holidays, opportunities for career progression, and a commitment to diversity and inclusion, you'll find a rewarding environment that encourages you to develop your skills and make a meaningful impact in the insurance sector.
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Contact Detail:

The Ardonagh Group Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Account Handler

✨Tip Number 1

Get to know the company! Research The Ardonagh Group and understand their values, culture, and what they look for in an Account Handler. This will help you tailor your approach and show them you're genuinely interested.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!

✨Tip Number 3

Prepare for the interview by practising common questions related to client handling and problem-solving. Think of examples from your past experiences that showcase your skills and how you’ve dealt with challenges.

✨Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.

We think you need these skills to ace Account Handler

Insurance Knowledge
Customer Service
Sales Skills
Communication Skills
Interpersonal Skills
Organisational Skills
Attention to Detail
Problem-Solving Skills
Teamworking Skills
Influencing Skills
Negotiation Skills
Proactive Attitude
Resilience
Ability to Work Under Pressure
Initiative

Some tips for your application 🫑

Tailor Your CV: Make sure your CV is tailored to the Account Handler role. Highlight your background in insurance and customer service, and don’t forget to showcase those excellent communication skills we’re looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your proactive attitude and organisational skills.

Show Off Your Skills: In your application, be sure to highlight your ability to work under pressure and your attention to detail. We want to see how you can handle day-to-day enquiries and maintain client records effectively.

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!

How to prepare for a job interview at The Ardonagh Group

✨Know Your Insurance Basics

Make sure you brush up on your insurance knowledge before the interview. Understand key terms and concepts related to the role of an Account Handler, as this will help you answer questions confidently and demonstrate your expertise.

✨Showcase Your Customer Service Skills

Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a client, as this will show your proactive attitude and ability to handle queries effectively.

✨Practice Your Communication

Since communication is key in this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information and respond to questions, ensuring you come across as professional and approachable.

✨Demonstrate Organisational Skills

Be ready to discuss how you manage your time and stay organised, especially under pressure. Share specific strategies or tools you use to keep track of tasks and deadlines, as this will show that you can handle the demands of the role efficiently.

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