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For Companies At a Glance
- Tasks: Be the main contact for clients, ensuring their insurance needs are met.
- Company: Join The Ardonagh Group, the UK's largest independent insurance broker.
- Benefits: Enjoy flexible working, 26 days holiday, and a supportive pension scheme.
- Why this job: Perfect for those who love customer service and want to grow in a dynamic environment.
- Qualifications: Experience in insurance is key; a positive attitude and communication skills are essential.
- Other info: Opportunities for professional qualifications and a paid volunteering day to give back.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Do you have experience in the Insurance industry? Looking for your next move in your career? We have an opportunity as a Professional Indemnity Insurance Account Handler in our Manchester team.
Joining us as an Insurance Account Handler means you’ll work Monday to Friday (no weekends) with a basic salary relative to experience and a generous bonus structure. You’ll also receive benefits of working with the UK’s largest independent Insurance Brokers.
Responsibilities
- Support a designated client portfolio as their first point of contact, build strong relationships and assist with queries as they arise.
- Deliver excellent customer service and leverage relationship-building to achieve success.
Qualifications
- Insurance industry experience of at least 2+ years, ideally in the professional indemnity sector.
- Ability to bring your best self to work every day to provide the best possible client experience.
- Proactive, uses initiative and demonstrates an entrepreneurial spirit.
- Confident working with clients on the phone and by email; experience in customer service is important.
- Works well with the team, is engaging, collaborative and resilient to change.
- Demonstrates honesty and integrity, essential in a financially regulated organisation.
Benefits
- Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
- Opportunity to progress within the Ardonagh family.
- Gain CII or ACII qualifications to boost knowledge and career prospects.
- Pension scheme.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to communities.
- The Spotlight Awards to recognise talent across the group.
Additional information
So, what are you waiting for? Apply today and a member of our team will be in touch.
Everywhen is an equal opportunities employer, with a growing diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.
Click here here to see our standard benefits page
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Account Handler employer: The Ardonagh Group
Contact Detail:
The Ardonagh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the specific products and services offered by The Ardonagh Group. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Ardonagh Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Account Handler position.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of situations where you've successfully built rapport with clients or resolved issues, as these stories will highlight your proactive attitude and ability to thrive in a fast-paced environment.
✨Tip Number 4
Demonstrate your willingness to learn by researching relevant qualifications like CII or ACII. Mentioning your interest in professional development during your discussions can set you apart as a candidate who is committed to growing within the industry.
We think you need these skills to ace Account Handler
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Account Handler position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your insurance industry experience in your CV and cover letter. Provide specific examples of how you've successfully managed client relationships and delivered excellent customer service.
Showcase Your Skills: Demonstrate your communication skills and proactive attitude in your application. Mention any relevant qualifications or training, such as CII or ACII, and express your willingness to learn and grow within the role.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to The Ardonagh Group and how you can contribute to their success.
How to prepare for a job interview at The Ardonagh Group
✨Showcase Your Insurance Knowledge
Make sure to brush up on your insurance industry knowledge before the interview. Be prepared to discuss recent trends, regulations, and how they impact client relationships. This will demonstrate your expertise and commitment to the role.
✨Emphasise Customer Service Skills
Since the role focuses on building strong client relationships, be ready to share specific examples of how you've delivered excellent customer service in the past. Highlight your proactive attitude and any strategies you've used to resolve client issues.
✨Demonstrate Communication Confidence
Practice articulating your thoughts clearly and confidently, both verbally and non-verbally. You might be asked to role-play a client interaction, so being comfortable in your communication style will help you stand out.
✨Exhibit a Willingness to Learn
Express your enthusiasm for professional development and learning opportunities. Mention any relevant qualifications you're interested in pursuing, like CII or ACII, to show that you're committed to growing within the industry.
