At a Glance
- Tasks: Manage the Change of Tenancy process and support team operations with precision.
- Company: Join The Arch Company, a leader in commercial space for small businesses.
- Benefits: Inclusive workplace, opportunities for growth, and a chance to make a real impact.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be part of a mission-driven team that supports UK businesses and fosters collaboration.
- Qualifications: Detail-oriented, proactive, and adaptable with strong problem-solving skills.
The predicted salary is between 28800 - 48000 £ per year.
Utilities Coordinator
Application Deadline: 7 December 2026
Department: Operations
Employment Type: Full Time
Location: London
Reporting To: Richard Scates
Description
Are you a confident, organised and commercially minded person looking to build a career in property?
The Arch Company is the UK’s largest small business landlord. We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings. Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.
Role Purpose
- Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
- Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
- Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
- Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
- Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
- Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
- Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
- Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.
Key Accountabilities
- Responsibility for utility invoice processing, including batching invoices, maintaining spreadsheets and trackers, and ensuring accurate financial records.
- Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
- Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
- Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled
Skills, Knowledge and Experience
EQUALITY, DIVERSITY & INCLUSION
At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.
We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.
The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.
Utilities Coordinator employer: The Arch Company
The Arch Company is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets legal expertise. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior stakeholders on cutting-edge projects in AI and technology, all while enjoying a culture that values efficiency and forward-thinking solutions. Join us to be part of a team that not only shapes the future of legal processes but also champions a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Utilities Coordinator role. Confidence is key, so the more you practice, the better you'll perform!
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Utilities Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Utilities Coordinator role. Use keywords from the job description to show we’re on the same page!
Showcase Your Organisation Skills:Since this role is all about managing tasks efficiently, give examples of how you’ve successfully organised workloads in the past. We love seeing real-life experiences that demonstrate your time management prowess!
Be Proactive in Your Approach:We’re looking for someone with a proactive attitude, so don’t hesitate to mention any initiatives you’ve taken in previous roles. This shows us you’re ready to jump in and make a difference right away!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at The Arch Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Utilities Coordinator role. Familiarise yourself with the Change of Tenancy process and the key accountabilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong time management and organisational skills, be prepared to discuss specific examples from your past experiences. Think about times when you successfully managed multiple tasks or handled fluctuating workloads, and be ready to share those stories during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding escalations and managing sensitive documentation. Practice articulating how you've identified issues in the past and the steps you took to resolve them. This will demonstrate your proactive attitude and ability to handle challenges.
✨Engage with the Team Spirit
The Arch Company values collaboration, so be sure to express your enthusiasm for working as part of a team. Prepare to discuss how you've contributed positively to team discussions and meetings in previous roles. Highlighting your willingness to embrace new methods and participate in training will also resonate well with the interviewers.
