At a Glance
- Tasks: Manage tenancy processes, organise emails, and ensure data accuracy.
- Company: The Arch Company, a leader in commercial space for small businesses.
- Benefits: Flexible working, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and personal development.
- Why this job: Join a values-led company making a positive impact on the UK economy.
- Qualifications: Proactive attitude, strong problem-solving skills, and MS Office proficiency.
The predicted salary is between 28800 - 43200 £ per year.
The Arch Company is the UK’s largest small business landlord. We manage a unique portfolio of over 5,000 railway arches, business estates and historic station buildings. Backed by Blackstone, we’re investing in our estate to support entrepreneurs and create thriving communities.
Role Purpose
- Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
- Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
- Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
- Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
- Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
- Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
- Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
- Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.
Key Accountabilities
- Responsibility for utility invoice processing, including batching invoices, maintaining spreadsheets and trackers, and ensuring accurate financial records.
- Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
- Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
- Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled
Skills, Knowledge and Experience
We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.
The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.
For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company
Utilities Coordinator in London employer: The Arch Company
The Arch Company is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets legal expertise. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior stakeholders on cutting-edge projects in AI and technology, all while enjoying a culture that values efficiency and forward-thinking solutions. Join us to be part of a team that not only shapes the future of legal processes but also champions a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Utilities Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Utilities Coordinator role. Highlight your relevant experience and skills that match the job description, especially your time management and problem-solving abilities.
Showcase Your Attention to Detail:Since this role requires precision, be sure to demonstrate your attention to detail in your application. Use clear examples from your past experiences where you successfully managed tasks with accuracy and efficiency.
Be Proactive and Positive:We love a proactive attitude! In your application, share instances where you've taken initiative or embraced new working methods. This shows us you're ready to grow and adapt in our dynamic environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Arch Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Utilities Coordinator role. Familiarise yourself with the Change of Tenancy process and the importance of managing email inboxes according to SLAs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues and effectively managed escalations. Highlight your strong problem-solving skills and how they align with the responsibilities of the role. This will demonstrate your proactive attitude and ability to handle fluctuating workloads.
✨Emphasise Your Organisational Skills
Since this role requires excellent prioritisation and time management, come ready to share how you stay organised. Discuss any tools or methods you use to manage multiple tasks and ensure data accuracy. This will show that you can maintain efficiency while meeting departmental goals.
✨Engage with the Company Values
The Arch Company values accountability, positive impact, and inclusivity. During your interview, express how your personal values align with theirs. Share your thoughts on fostering a collaborative environment and your willingness to embrace new working methods, which will resonate well with the interviewers.
