The Arch Company in London is seeking a Customer Retention Manager to drive proactive retention strategies, improve customer satisfaction, and promote self-service tools across our customer base. You will work with CRM data to identify risks, drive growth opportunities, and collaborate with internal teams to reduce churn.
In this role you will own onboarding/offboarding experiences, encourage adoption of the Customer Hub, and deliver insight-led improvements to products and services while
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Retention & Customer Experience Lead employer: The Arch Company
The Arch Company is an excellent employer, offering a dynamic work environment in the heart of London where you can thrive in your career as an Estate Compliance & Operations Coordinator. With a strong focus on employee development, we provide ample opportunities for growth and learning, alongside a collaborative culture that values teamwork and innovation. Join us to be part of a mission-driven organisation that prioritises compliance and governance while fostering a supportive atmosphere for all staff.
