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- Tasks: Manage properties, engage with customers, and ensure compliance while enhancing community impact.
- Company: The Arch Company, dedicated to vibrant community and operational excellence.
- Benefits: Flexible work options, supportive culture, and opportunities for professional growth.
- Other info: Join a dynamic team focused on enhancing customer experiences and community engagement.
- Why this job: Make a real difference in property management and customer satisfaction every day.
- Qualifications: Experience in property management and strong teamwork skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer‑centric property management services for The Arch Company Estate throughout London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improving common parts within service charge estates, ensuring compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.
Key Responsibilities
- Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies.
- Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
- Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
- Onboard new customers by providing handover packs and assisting with initial queries.
- Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
- Log and manage property management‑specific queries, including compensation requests.
- Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
- Manage mid‑tenancy Licence to Alter requests and non‑commercial third‑party access requests (licences, wayleaves).
- Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.
Skills, Knowledge & Expertise
- Experience working with high volume or complex commercial portfolios.
- Proven experience in property management, with a strong focus on service charge management.
- Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
- Experience in onboarding new customers and managing initial queries.
- Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
- Demonstrated ability to manage breach issues, including unauthorised alterations and planning breaches, in collaboration with local authorities.
- Experience in managing the removal of squatters and unauthorised occupiers, including oversight of adverse possession claims.
- Strong teamwork skills, with a willingness to collaborate in a fast‑paced, energetic environment to enhance customer impact and support colleagues.
The Arch Company values work‑life balance and understands the importance of accommodating diverse lifestyles. We encourage you to enquire about part‑time and flexible opportunities.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Management
Property Manager employer: The Arch Company
Contact Detail:
The Arch Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common interview questions for property managers and practice your responses. Show off your expertise in service charge management and how you've tackled customer queries in the past.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining The Arch Company. Tailor your application to highlight your experience with complex commercial portfolios and customer onboarding.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show your enthusiasm for the role and the company.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your experience in property management, especially with service charge management and customer engagement. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for property management and how you can contribute to our vibrant community. Don’t forget to mention specific experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Teamwork Skills: We value collaboration at StudySmarter, so be sure to highlight any teamwork experiences in your application. Share examples of how you've worked with others to achieve common goals, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Arch Company
✨Know Your Property Management Stuff
Make sure you brush up on your property management knowledge, especially around service charge management and compliance with statutory regulations. Be ready to discuss your experience with complex commercial portfolios and how you've tackled challenges in the past.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer-centric services, think of examples where you've gone above and beyond for customers. Prepare to share stories that highlight your ability to handle enquiries and resolve issues effectively.
✨Get Familiar with Financial Strategies
Understanding financial strategies for resolving customer arrears is key. Brush up on your knowledge of budgeting and reconciling service charges, and be prepared to discuss how you've managed similar tasks in previous roles.
✨Teamwork Makes the Dream Work
This position requires strong teamwork skills, so be ready to talk about how you've collaborated with others in a fast-paced environment. Think of specific instances where your teamwork led to successful outcomes, especially in managing lease renewals or addressing breach issues.