At a Glance
- Tasks: Manage properties, engage with customers, and ensure compliance while enhancing community impact.
- Company: The Arch Company provides commercial spaces for small businesses, supporting the UK economy since 2019.
- Benefits: Enjoy flexible working options, a comprehensive benefits package, and a focus on work-life balance.
- Other info: We value diversity and encourage all applicants to apply, even if they don't meet every requirement.
- Why this job: Join a dynamic team making a real difference in local communities and driving economic growth.
- Qualifications: Experience in property management and customer service is essential; teamwork skills are a must.
The predicted salary is between 36000 - 60000 £ per year.
Role Purpose: We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer‑centric property management services for The Arch Company Estate throughout London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improving common parts within service charge estates, ensuring compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.
Key Responsibilities
- Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies. Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
- Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
- Onboard new customers by providing handover packs and assisting with initial queries.
- Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
- Log and manage property management‑specific queries, including compensation requests.
- Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
- Manage mid‑tenancy Licence to Alter requests and non‑commercial third‑party access requests (licences, wayleaves).
- Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.
Skills, Knowledge & Expertise
- Experience working with high volume or complex commercial portfolios
- Proven experience in property management, with a strong focus on service charge management.
- Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
- Experience in onboarding new customers and managing initial queries.
- Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
- Demonstrated ability to manage breach issues, including unauthorised alterations and planning breaches, in collaboration with local authorities.
- Experience in managing the removal of squatters and unauthorised occupiers, including oversight of adverse possession claims.
- Strong teamwork skills, with a willingness to collaborate in a fast‑paced, energetic environment to enhance customer impact and support colleagues.
The Arch Company values work‑life balance and understands the importance of accommodating diverse lifestyles. We encourage you to enquire about part‑time and flexible opportunities.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Management
Referrals increase your chances of interviewing at The Arch Company by 2x.
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Property Manager in London employer: The Arch Company
The Arch Company is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets legal expertise. With a strong focus on employee growth and development, you will have the opportunity to collaborate with senior stakeholders on cutting-edge projects in AI and technology, all while enjoying a culture that values efficiency and forward-thinking solutions. Join us to be part of a team that not only shapes the future of legal processes but also champions a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like The Arch Company.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like The Arch Company? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit The Arch Company's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Manager role at The Arch Company, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at The Arch Company
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where The Arch Company operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to The Arch Company. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at The Arch Company.
