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- Tasks: Manage properties, engage with customers, and ensure compliance while enhancing community impact.
- Company: The Arch Company provides commercial spaces for small businesses, supporting the UK economy since 2019.
- Benefits: Enjoy flexible working options, a comprehensive benefits package, and a focus on work-life balance.
- Why this job: Join a dynamic team making a real difference in local communities and driving economic growth.
- Qualifications: Experience in property management and customer service is essential; teamwork skills are a must.
- Other info: We value diversity and encourage all applicants to apply, even if they don't meet every requirement.
The predicted salary is between 36000 - 60000 Ā£ per year.
Role Purpose: We are looking for a dynamic and experienced Property Manager to deliver exceptional, customerācentric property management services for The Arch Company Estate throughout London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improving common parts within service charge estates, ensuring compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.
Key Responsibilities
Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies. Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
Onboard new customers by providing handover packs and assisting with initial queries.
Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
Log and manage property managementāspecific queries, including compensation requests.
Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
Manage midātenancy Licence to Alter requests and nonācommercial thirdāparty access requests (licences, wayleaves).
Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.
Skills, Knowledge & Expertise
Experience working with high volume or complex commercial portfolios
Proven experience in property management, with a strong focus on service charge management.
Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
Experience in onboarding new customers and managing initial queries.
Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
Demonstrated ability to manage breach issues, including unauthorised alterations and planning breaches, in collaboration with local authorities.
Experience in managing the removal of squatters and unauthorised occupiers, including oversight of adverse possession claims.
Strong teamwork skills, with a willingness to collaborate in a fastāpaced, energetic environment to enhance customer impact and support colleagues.
The Arch Company values workālife balance and understands the importance of accommodating diverse lifestyles. We encourage you to enquire about partātime and flexible opportunities.
Seniority level: MidāSenior level
Employment type: Fullātime
Job function: Sales and Management
Referrals increase your chances of interviewing at The Arch Company by 2x.
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Property Manager employer: The Arch Company
Contact Detail:
The Arch Company Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Property Manager
āØTip Number 1
Familiarise yourself with The Arch Company's portfolio and mission. Understanding their focus on supporting small and medium-sized businesses will help you align your experience and values with theirs during any discussions.
āØTip Number 2
Network with current or former employees of The Arch Company. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Property Manager role.
āØTip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage complex property portfolios and resolve customer issues. Tailoring your anecdotes to reflect the key accountabilities listed in the job description will make a strong impression.
āØTip Number 4
Showcase your teamwork skills by highlighting instances where you've successfully collaborated with diverse teams. The Arch Company values collaboration, so demonstrating your ability to work well in a fast-paced environment will set you apart.
We think you need these skills to ace Property Manager
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly focusing on service charge management and customer engagement. Use specific examples that demonstrate your ability to handle complex portfolios and resolve customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of The Arch Company's mission. Mention how your skills align with the key accountabilities listed in the job description, such as budgeting and compliance.
Highlight Relevant Skills: In your application, emphasise your teamwork skills and your proactive approach to Health & Safety. Provide examples of how you've successfully collaborated in fast-paced environments and managed breach issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in property management.
How to prepare for a job interview at The Arch Company
āØKnow Your Property Management Basics
Brush up on your knowledge of property management principles, especially around service charge management and compliance with statutory regulations. Being able to discuss these topics confidently will show that you understand the core responsibilities of the role.
āØDemonstrate Customer-Centric Thinking
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to address enquiries and resolve issues effectively, as this is crucial for a Property Manager at The Arch Company.
āØShowcase Your Financial Acumen
Be ready to discuss your experience with budgeting and financial strategies, particularly in relation to managing customer arrears. This will demonstrate your capability to handle the financial aspects of property management.
āØEmphasise Team Collaboration
The role requires working closely with various teams, so be prepared to share instances where you've successfully collaborated with others. Highlight your teamwork skills and willingness to support colleagues in a fast-paced environment.
