Reporting into the Head of Service Charge, this role is responsible for the management of service charges across the portfolio.
Key Accountabilities
Key Responsibilities
- Take ownership of service charge budgeting and year-end reconciliations across the portfolio, ensuring charges are accurate, timely and supported by the relevant lease provisions.
- Manage customer queries and disputes relating to service charges, work In close collaboration with our customer team and ensure customer cases are responded & resolved in SLA.
- Support the identification and implementation of new service charge opportunities, helping to establish new schedules and improve cost recovery across the estate.
- Recommend and manage budgets for exceptional works, ensuring costs are captured appropriately and aligned to estate requirements and lease obligations.
- Prepare, review and maintain service charge budgets, supporting assumptions with accurate data and ensuring figures are clearly documented.
- Work closely with the wider team to keep service charge activity moving at pace.
- Proactively chase outstanding information, actions and approvals, ensuring issues are followed through to completion in a timely manner.
- Work proactively with accounts teams to manage arrears payments, risk profiling customers and issuing CARR notices as appropriate
- Use internal systems and processes effectively, supporting strong financial control, accurate reporting and consistent service charge administration.
Skills, Knowledge and Experience
- Proven track record in service charge budgeting and reconciliation within a commercial property environment.
- Experience managing a high volume of work efficiently and accurately, with the ability to prioritise tasks and meet deadlines.
- Strong attention to detail, with the ability to work through complex information and maintain accuracy across budgets, reconciliations and customer communications.
- Confident working independently, while also building effective relationships with colleagues across the wider team.
- Clear and professional communicator, able to explain service charge information simply and deal with queries in a calm and constructive way.
- Strong sense of ownership, with the ability to follow up actions, keep tasks moving and see work through to completion.
- Pragmatic and solutions-focused, with a willingness to take ownership of issues and work through them to resolution.
- Strong ownership and accountability, with a disciplined approach to follow-up and completing tasks on time.
- Clear communicator, able to handle challenging situations confidently.
- Team-oriented and reliable, with a focus on supporting colleagues, maintaining momentum and delivering consistent outcomes.
You will have exposure across the organisation and the opportunity to make a tangible commercial impact through effective management of the business rates position.
The role offers the opportunity to work alongside experienced property, asset management and finance professionals while developing your expertise within a unique commercial property environment.
EQUALITY, DIVERSITY & INCLUSION
At The Arch Company, we are on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance of success, no matter where they come from or who they are.
We take pride in celebrating what makes each of us unique. When you join our team, you are not just getting a job; you are becoming a part of our friendly and open-minded team, with a key role to play in creating a more inclusive and diverse future.
The Arch Company is an equal opportunity employer, so if you are excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.
For more information on Benefits, DE&I and open Vacancies, please visit our careers page Careers | The Arch Company
Service Charge Manager in London employer: The Arch Company
The Arch Company is an excellent employer, offering a dynamic work environment in the heart of London where you can thrive in your career as an Estate Compliance & Operations Coordinator. With a strong focus on employee development, we provide ample opportunities for growth and learning, alongside a collaborative culture that values teamwork and innovation. Join us to be part of a mission-driven organisation that prioritises compliance and governance while fostering a supportive atmosphere for all staff.
