Renewal Manager in London

Help shape the future of one of London's most unique property portfolios. At The Arch Company, we're home to over 5,000 railway arch spaces that support thousands of independent businesses across the UK. From breweries and cafés to creative studios and workshops, our properties are home to entrepreneurs and thriving local communities.

We're looking for a Renewals Manager to join our team and take ownership of the tenancy renewal process across our diverse portfolio. This is an excellent opportunity for someone with strong administration, customer service and negotiation skills who enjoys working in a fast-paced environment where organisation and attention to detail make a real difference.

The Role

As Renewals Manager, you'll oversee the end-to-end renewal process for contracted-out tenancies, ensuring renewals are completed accurately, efficiently and in line with legal requirements. You'll work closely with tenants and colleagues across the business to deliver a seamless customer experience while supporting wider commercial objectives. This is a varied role where you'll balance customer relationships, administration, compliance and commercial awareness to ensure renewals are completed on time and to a high standard.

Key Accountabilities

What You'll Be Doing

• Managing the full lifecycle of tenancy renewals across a large and varied property portfolio.
• Working directly with tenants to negotiate and progress lease renewals while delivering an excellent customer experience.
• Preparing and maintaining accurate documentation, ensuring compliance with statutory and governance requirements.
• Collaborating with internal stakeholders to resolve queries and keep renewals progressing smoothly.
• Monitoring renewal activity against key performance indicators, identifying potential risks and taking proactive action to keep cases on track.
• Supporting debt recovery activity where required to enable successful completion of renewals.
• Contributing to budgeting and forecasting for renewal activity.
• Continuously developing your knowledge of property legislation and best practice.

Skills, Knowledge and Experience

What We're Looking For

You'll be highly organised, customer-focused and confident managing multiple priorities in a busy environment. You're someone who enjoys building relationships, solving problems and ensuring every detail is handled accurately. We're particularly interested in candidates who have:

• Experience managing high-volume administrative or case management processes.
• A background in tenancy renewals, property administration or customer service.
• Excellent organisational skills with exceptional attention to detail.
• Strong communication and negotiation skills.
• Good commercial awareness and confidence working with data and systems.
• Strong IT and numerical skills.
• A collaborative approach and the ability to build positive relationships across teams.

It Would Be Great If You Also Have

• Knowledge of commercial property, lease structures or property law.
• MRICS qualification (or working towards it).
• A full UK driving licence.

Why Join The Arch Company?

This is an opportunity to play a key role in managing one of London's most distinctive commercial property portfolios while working alongside a collaborative and supportive team. Every successful renewal helps independent businesses continue to thrive, making a real impact on local communities across the capital.

If you're an organised, customer-focused professional who enjoys managing processes, building relationships and delivering great outcomes, we'd love to hear from you.

DIVERSITY, EQUITY & INCLUSION

At The Arch Company, we're on a mission to make our workplace as welcoming and inclusive as possible. We believe that our differences make us stronger, and we're committed to providing everyone with a fair chance at success, no matter where they come from or who they are. We take pride in celebrating what makes each of us unique. When you join our team, you're not just getting a job; you're becoming a part of our friendly and open-minded team, with an important role to play in creating a more inclusive and diverse future. The Arch Company is an equal opportunity employer, so if you're excited to be part of a company that champions diversity and inclusion, we invite you to explore our job opportunities.