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- Tasks: Connect small businesses with their perfect space through calls and emails.
- Company: The Arch Company, dedicated to excellent customer service.
- Benefits: Training provided, dynamic work environment, and a chance to make a difference.
- Why this job: Be the friendly voice that helps businesses thrive in their new spaces.
- Qualifications: Great communication skills and a passion for customer satisfaction.
- Other info: Opportunity to learn about real estate and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
In our commitment to provide excellent service to all our customers, The Arch Company has established a team to provide a personal service in assisting potential customers find the perfect space for their business.
In this role, your main mission will be to connect small businesses with the perfect space from our portfolio. You will be the friendly, professional voice answering calls and responding to emails to help customers on the first leg of their journey with us, so great written and verbal communication is key. You will be a highly organised individual, logging calls, arranging viewings, and following up with customers to provide an outstanding level of service.
We work together to drive positive change and welcome suggestions of how we can improve our service and processes to enhance customer experience further. Our goal is to provide customers with a smooth and positive experience so while phone-based sales experience is a bonus, we are happy to train the right candidate for the role.
Key Accountabilities- Providing outstanding customer service and sales skills to a broad range of B2B customers.
- Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA.
- Investigating and resolving customer queries.
- Coordinating and confirming internal agents’ viewings.
- Working with other teams to deliver exceptional customer service.
- Logging and monitoring of customer queries.
- Ad-hoc administrative duties as required by the Team Leader.
- Learning our unique and diverse portfolio and going onto site monthly to assist with open days.
- Ability to effectively interact and communicate with clients and team members, ensuring clarity and professionalism.
- Basic understanding of real estate principles, gained through either experience or academic studies.
- Strong ability to manage multiple tasks, prioritise workload, and maintain accurate records.
- Capacity to absorb information and learn new processes rapidly, adapting to changing circumstances.
- Ability to work independently and use initiative to assist customers effectively, anticipating their needs and addressing issues promptly.
- Ensures all documentation and communications are accurate and thorough, reducing the risk of errors.
- Demonstrates a strong commitment to customer satisfaction, going above and beyond to meet client needs.
- Efficiently manages time to meet deadlines and handle multiple customer inquiries simultaneously.
- Ability to collaborate effectively with colleagues to achieve common goals.
- Familiarity with customer service software, databases, and tools; comfortable using technology to enhance service delivery.
- Hunger to hit monthly targets and meet daily SLAs.
- Previous phone-based or customer facing role involving sales.
- Knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience using a helpdesk such as Zendesk, Babble etc.
(Training on all our systems, products and services will be provided.)
Customer Service Executive - 12 Month MAT Cover in London employer: The Arch Company
Contact Detail:
The Arch Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - 12 Month MAT Cover in London
✨Tip Number 1
Get to know the company inside out! Research The Arch Company, understand their values, and be ready to chat about how you can contribute to their mission of providing excellent customer service. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and articulate during your interviews.
✨Tip Number 3
Be proactive! If you get the chance, follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It’s a small touch that can make a big difference!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to showcase your personality and passion for the role.
We think you need these skills to ace Customer Service Executive - 12 Month MAT Cover in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since great written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see how you can connect with customers through your writing!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to highlight relevant experiences. Mention any customer service or sales experience you have, even if it’s not directly related. We love seeing how your unique background can fit into our team!
Be Organised and Detail-Oriented: In your application, showcase your organisational skills. Mention any tools or methods you use to keep track of tasks and manage your time effectively. We appreciate candidates who can juggle multiple responsibilities while maintaining accuracy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Arch Company!
How to prepare for a job interview at The Arch Company
✨Know Your Stuff
Before the interview, make sure you understand the basics of real estate principles and the services offered by The Arch Company. Familiarise yourself with their portfolio and think about how you can help small businesses find the right space.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be ready to demonstrate how you would handle customer queries or complaints during the interview, showcasing your friendly and professional approach.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple tasks and prioritise your workload. Prepare examples of how you've successfully handled busy periods in the past, showing that you can keep track of customer inquiries and follow-ups efficiently.
✨Emphasise Teamwork and Initiative
The Arch Company values collaboration, so be prepared to discuss how you work well with others. Share examples of how you've contributed to team goals and how you take the initiative to improve processes or enhance customer experiences.
