The Arch Company is seeking a Customer Retention Manager based in London to lead retention initiatives and optimise the customer journey. You will promote self-service tools and monitor satisfaction, aiming to reduce churn while growing engagement with digital services.
Reporting to the Corporate department, you will manage onboarding, data quality in CRM, and collaboration across teams to translate insights into retention strategies and customer value.
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Data-Driven Customer Retention Manager employer: The Arch Company
The Arch Company is an excellent employer, offering a dynamic work environment in the heart of London where you can thrive in your career as an Estate Compliance & Operations Coordinator. With a strong focus on employee development, we provide ample opportunities for growth and learning, alongside a collaborative culture that values teamwork and innovation. Join us to be part of a mission-driven organisation that prioritises compliance and governance while fostering a supportive atmosphere for all staff.
