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- Tasks: Connect small businesses with their perfect space through calls and emails.
- Company: The Arch Company, dedicated to providing excellent customer service.
- Benefits: Training provided, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference by helping businesses find their ideal locations.
- Qualifications: Strong communication skills and a willingness to learn.
- Other info: Dynamic role with potential for career advancement in a friendly atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
In our commitment to provide excellent service to all our customers, The Arch Company has established a team to provide a personal service in assisting potential customers find the perfect space for their business. In this role, your main mission will be to connect small businesses with the perfect space from our portfolio. You will be the friendly, professional voice answering calls and responding to emails to help customers on the first leg of their journey with us, so great written and verbal communication is key. You will be a highly organised individual, logging calls, arranging viewings, and following up with customers to provide an outstanding level of service. We work together to drive positive change and welcome suggestions of how we can improve our service and processes to enhance customer experience further. Our goal is to provide customers with a smooth and positive experience so while phone-based sales experience is a bonus, we are happy to train the right candidate for the role.
Key Accountabilities
- Providing outstanding customer service and sales skills to a broad range of B2B customers.
- Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA.
- Investigating and resolving customer queries.
- Coordinating and confirming internal agents’ viewings.
- Working with other teams to deliver exceptional customer service.
- Logging and monitoring of customer queries.
- Ad-hoc administrative duties as required by the Team Leader.
- Learning our unique and diverse portfolio and going onto site monthly to assist with open days.
Essential Skills, Knowledge and Experience
- Ability to effectively interact and communicate with clients and team members, ensuring clarity and professionalism.
- Basic understanding of real estate principles, gained through either experience or academic studies.
- Strong ability to manage multiple tasks, prioritise workload, and maintain accurate records.
- Capacity to absorb information and learn new processes rapidly, adapting to changing circumstances.
- Ability to work independently and use initiative to assist customers effectively, anticipating their needs and addressing issues promptly.
- Ensures all documentation and communications are accurate and thorough, reducing the risk of errors.
- Demonstrates a strong commitment to customer satisfaction, going above and beyond to meet client needs.
- Efficiently manages time to meet deadlines and handle multiple customer inquiries simultaneously.
- Ability to collaborate effectively with colleagues to achieve common goals.
- Familiarity with customer service software, databases, and tools; comfortable using technology to enhance service delivery.
- Hunger to hit monthly targets and meet daily SLAs.
Desirable
- Previous phone-based or customer facing role involving sales.
- Knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience using a helpdesk such as Zendesk, Babble etc.
(Training on all our systems, products and services will be provided.)
Customer Service Executive - 12 Month MAT Cover employer: The Arch Company
Contact Detail:
The Arch Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - 12 Month MAT Cover
✨Tip Number 1
Get to know the company inside out! Research The Arch Company, understand their values, and be ready to chat about how you can contribute to their mission of providing excellent customer service. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the phone, try role-playing with a friend or family member. This will help you feel more confident when answering calls and responding to emails, making sure you come across as professional and approachable.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for you. This not only gives you insider knowledge but also shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're serious about joining our team and ready to take that first step towards helping small businesses find their perfect space.
We think you need these skills to ace Customer Service Executive - 12 Month MAT Cover
Some tips for your application 🫡
Show Off Your Communication Skills: Since great written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see how you can connect with customers through your writing!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to highlight relevant experiences. Mention any customer service roles you've had or skills that match what we’re looking for. This shows us you’re genuinely interested in the position!
Be Organised: As a Customer Service Executive, being organised is crucial. When you submit your application, ensure all your documents are neatly formatted and easy to read. A well-structured application gives us a glimpse of how you’ll manage tasks in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at The Arch Company
✨Know Your Stuff
Before the interview, make sure you understand the basics of real estate principles and the services offered by The Arch Company. Familiarise yourself with their portfolio and think about how you can help small businesses find the perfect space.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers, practice your verbal and written communication. Prepare to demonstrate how you would handle customer queries and provide excellent service during the interview.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple tasks and prioritise your workload. Think of examples where you've gone above and beyond to assist customers or colleagues, showing your initiative.
✨Embrace Feedback and Collaboration
The Arch Company values suggestions for improvement, so be ready to discuss how you've contributed to team success in the past. Share examples of how you've worked with others to enhance customer experience and meet targets.
