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- Tasks: Manage properties, engage with customers, and ensure compliance while enhancing community impact.
- Company: The Arch Company, a leader in commercial space for small businesses across the UK.
- Benefits: Flexible working options, competitive salary, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team making a real difference in local economies and communities.
- Qualifications: Experience in property management and strong teamwork skills are essential.
- Other info: Part-time opportunities available; be part of an exciting growth initiative.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer‑centric property management services for The Arch Company Estate throughout London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improving common parts within service charge estates, ensuring compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.
Key Accountabilities
- Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies.
- Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
- Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
- Onboard new customers by providing handover packs and assisting with initial queries.
- Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
- Log and manage property management‑specific queries, including compensation requests.
- Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
- Manage mid‑tenancy Licence to Alter requests and non‑commercial third‑party access requests (licences, wayleaves).
- Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.
- Take an authoritative role in managing the removal of squatters and unauthorised occupiers, including overseeing adverse possession claims to ensure property integrity and compliance.
- Adopt a proactive approach to Health & Safety by promptly reporting risks, managing issues to resolution, and serving as a dedicated advocate for The Arch Company’s safety standards.
- Demonstrate a willingness to collaborate in a fast‑paced, energetic team environment, enhancing customer impact while supporting colleagues and driving exciting initiatives forward.
Essential Skills, Knowledge, and Experience
- Experience working with high volume or complex commercial portfolios.
- Proven experience in property management, with a strong focus on service charge management.
- Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
- Experience in onboarding new customers and managing initial queries.
- Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
- Demonstrated ability to manage breach issues, including unauthorized alterations and planning breaches, in collaboration with local authorities.
- Experience in managing the removal of squatters and unauthorized occupiers, including oversight of adverse possession claims.
- Strong teamwork skills, with a willingness to collaborate in a fast‑paced, energetic environment to enhance customer impact and support colleagues.
Employment Information
We encourage you to enquire about part‑time and flexible opportunities. The role is available for part‑time work.
About The Arch Company
The Arch Company offers more commercial space for small and medium‑sized businesses to rent than any other provider in the UK, supporting thousands of business owners who play a vital role in the UK economy. Established in 2019, our spaces are deeply connected to the rich history and heritage of the railway. Our portfolio spans 24.8 million sq. ft. and includes 5,300 properties, such as railway arches, former station buildings, and parcels of land, many situated in prime urban locations. Our mission is to create environments where businesses can thrive. As a values‑led company, we are dedicated to accountability, making a positive impact, fostering strong business practices, and unlocking potential. We play a crucial role in local economies by supporting job creation and driving economic growth. Backed by our shareholder, Blackstone Property Partners, we have ambitious plans to invest £200 million to revitalize 1,000 previously empty and derelict spaces by 2030 as part of our ‘Project 1000’ initiative. Through our ESG Strategy we are committed to fostering a diverse, inclusive, and equitable workplace. We are a member of Real Estate Balance and have a staff DE&I Board to champion DE&I in the company. We look forward to offering flexible working arrangements and a comprehensive benefits package. We believe that our differences make us stronger, and we are committed to providing everyone with a fair chance at success, no matter where they come from or who they are. If you are excited to be part of a company that champions diversity and inclusion but don’t meet every requirement in the job description, we still encourage you to apply. You might be the perfect fit for this role or for other opportunities within our organization.
Benefits & Diversity
For more information on Benefits, DE&I and open Vacancies, please visit our careers page.
Property Manager in City of London employer: The Arch Company
Contact Detail:
The Arch Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching The Arch Company and its values. Understand their mission and how you can contribute to their goals. Tailor your responses to show how your experience aligns with their needs, especially in service charge management and customer engagement.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with complex portfolios and how you've successfully managed customer queries in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of The Arch Company and its vibrant community.
We think you need these skills to ace Property Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management, especially with service charge management. We want to see how your skills align with our mission at The Arch Company!
Showcase Your Customer Focus: Since this role is all about delivering exceptional customer-centric services, share examples of how you've engaged with customers in the past. We love to see how you’ve made a positive impact on their experience!
Highlight Teamwork Skills: We thrive in a fast-paced, energetic environment, so don’t forget to mention your teamwork experiences. Tell us about times when you collaborated with others to achieve great results!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and get you one step closer to joining our vibrant community!
How to prepare for a job interview at The Arch Company
✨Know Your Property Management Stuff
Brush up on your property management knowledge, especially around service charge management and compliance with statutory regulations. Be ready to discuss your experience with budgeting and resolving customer arrears, as these are key aspects of the role.
✨Show Off Your Customer-Centric Approach
Prepare examples that highlight your ability to engage with customers effectively. Think about times when you’ve successfully onboarded new clients or resolved their queries, as this will demonstrate your commitment to exceptional service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing lease violations or dealing with unauthorized occupiers. Practise how you would handle these scenarios, focusing on your problem-solving skills and proactive approach.
✨Teamwork is Key
Since collaboration is crucial in this role, be prepared to discuss your experiences working in fast-paced teams. Share specific examples of how you’ve supported colleagues and contributed to team initiatives, showcasing your teamwork skills.