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- Tasks: Connect small businesses with properties and manage customer interactions via phone and email.
- Company: Dynamic property management company in London focused on exceptional service.
- Benefits: Supportive environment, training provided, and opportunity to develop communication skills.
- Why this job: Join us to deliver outstanding customer experiences and grow your career.
- Qualifications: Strong communication skills; phone-based sales experience is a plus but not required.
- Other info: 12-month fixed-term contract with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A property management company in London seeks a Customer Service Executive for a 12-month fixed-term contract. The role involves connecting small businesses with properties, managing customer interactions via phone and email to provide exceptional service.
Candidates should possess strong communication skills and the ability to juggle multiple responsibilities. Experience in phone-based sales is welcome but not mandatory, as training will be provided.
Join us in delivering exceptional customer experiences in a supportive environment.
Customer Success Exec - 12-Month Contract (London) employer: The Arch Co
Contact Detail:
The Arch Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Exec - 12-Month Contract (London)
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and how they connect small businesses with properties will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves managing customer interactions, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities. Think of examples from your past experiences where you successfully juggled multiple responsibilities, as this will demonstrate your capability to handle the demands of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see how you can contribute to delivering exceptional customer experiences.
We think you need these skills to ace Customer Success Exec - 12-Month Contract (London)
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about connecting with customers, make sure your written application showcases your communication skills. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to highlight relevant experiences, especially if you've had any customer service or phone-based sales roles. It’ll help us see why you’d be a great addition!
Be Honest About Your Experience: If you don’t have direct experience in phone-based sales, that’s totally fine! Just be honest about your background and emphasise your willingness to learn. We value enthusiasm and a positive attitude just as much as experience.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure it lands in the right hands. Plus, it’s super easy!
How to prepare for a job interview at The Arch Co
✨Know the Company
Before your interview, take some time to research the property management company. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer interactions, whether through phone or email. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Multitasking Abilities
The job requires juggling multiple responsibilities, so be ready to discuss how you've managed various tasks simultaneously in previous roles. Use specific examples to illustrate your organisational skills and ability to prioritise effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and eager to contribute to delivering exceptional customer experiences.
