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- Tasks: Connect small businesses with their perfect space through excellent customer service.
- Company: The Arch Company, dedicated to providing outstanding service and support.
- Benefits: Fixed-term contract, training provided, and a supportive team environment.
- Why this job: Make a real difference by helping businesses find their ideal locations.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Opportunity to learn about real estate and grow in a dynamic role.
The predicted salary is between 30000 - 42000 £ per year.
Department: Operations
Employment Type: Fixed Term Contract
Location: London
Reporting To: Jonny Horne
Role Purpose
In our commitment to provide excellent service to all our customers, The Arch Company has established a team to provide a personal service in assisting potential customers find the perfect space for their business. In this role, your main mission will be to connect small businesses with the perfect space from our portfolio. You will be the friendly, professional voice answering calls and responding to emails to help customers on the first leg of their journey with us, so great written and verbal communication is key. You will be a highly organised individual, logging calls, arranging viewings, and following up with customers to provide an outstanding level of service.
We work together to drive positive change and welcome suggestions of how we can improve our service and processes to enhance customer experience further. Our goal is to provide customers with a smooth and positive experience while phone-based sales experience is a bonus, we are happy to train the right candidate for the role.
Key Accountabilities
- Providing outstanding customer service and sales skills to a broad range of B2B customers.
- Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA.
- Investigating and resolving customer queries.
- Coordinating and confirming internal agents’ viewings.
- Working with other teams to deliver exceptional customer service.
- Logging and monitoring of customer queries.
- Ad-hoc administrative duties as required by the Team Leader.
- Learning our unique and diverse portfolio and going onto site monthly to assist with open days.
Skills, Knowledge and Experience
Essential
- Ability to effectively interact and communicate with clients and team members, ensuring clarity and professionalism.
- Basic understanding of real estate principles, gained through either experience or academic studies.
- Strong ability to manage multiple tasks, prioritise workload, and maintain accurate records.
- Capacity to absorb information and learn new processes rapidly, adapting to changing circumstances.
- Ability to work independently and use initiative to assist customers effectively, anticipating their needs and addressing issues promptly.
- Ensures all documentation and communications are accurate and thorough, reducing the risk of errors.
- Demonstrates a strong commitment to customer satisfaction, going above and beyond to meet client needs.
- Efficiently manages time to meet deadlines and handle multiple customer inquiries simultaneously.
- Ability to collaborate effectively with colleagues to achieve common goals.
- Familiarity with customer service software, databases, and tools; comfortable using technology to enhance service delivery.
- Hunger to hit monthly targets and meet daily SLAs.
Desirable
- Previous phone-based or customer facing role involving sales.
- Knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience using a helpdesk such as Zendesk, Babble etc.
(Training on all our systems, products and services will be provided.)
Customer Service Executive - 12 Month MAT Cover in London employer: The Arch Co
Contact Detail:
The Arch Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - 12 Month MAT Cover in London
✨Tip Number 1
Get to know the company inside out! Research The Arch Company and understand their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the phone, it’s crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Be proactive during the interview! Prepare some thoughtful questions about the role and the team dynamics. This shows that you’re not just there to answer questions but are also keen to contribute to improving customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Executive - 12 Month MAT Cover in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with customers, make sure your written application reflects your ability to communicate clearly and professionally. Use friendly language and keep it concise – we want to see your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Highlight Your Organisational Skills: As a Customer Service Executive, being organised is key. In your application, mention any experiences where you successfully managed multiple tasks or projects. This will show us you can handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Arch Company!
How to prepare for a job interview at The Arch Co
✨Know Your Stuff
Before the interview, make sure you understand the basics of real estate principles and the services offered by The Arch Company. Familiarise yourself with their portfolio and think about how you can help small businesses find the perfect space.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be ready to demonstrate how you would handle customer queries and provide excellent service during the interview.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple tasks and prioritise your workload. Share examples of how you've anticipated customer needs in the past and resolved issues promptly.
✨Embrace Teamwork
The Arch Company values collaboration, so be prepared to discuss how you work well with others. Think of examples where you've contributed to a team goal or helped improve processes, showing that you're keen to drive positive change.
