Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect small businesses with their perfect space through excellent customer service.
- Company: The Arch Company, dedicated to providing outstanding service and support.
- Benefits: Fixed-term contract with training provided and a supportive team environment.
- Why this job: Make a real difference by helping businesses find their ideal locations.
- Qualifications: Strong communication skills and a willingness to learn; sales experience is a plus.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
In our commitment to provide excellent service to all our customers, The Arch Company has established a team to provide a personal service in assisting potential customers find the perfect space for their business. In this role, your main mission will be to connect small businesses with the perfect space from our portfolio. You will be the friendly, professional voice answering calls and responding to emails to help customers on the first leg of their journey with us, so great written and verbal communication is key. You will be a highly organised individual, logging calls, arranging viewings, and following up with customers to provide an outstanding level of service. We work together to drive positive change and welcome suggestions of how we can improve our service and processes to enhance customer experience further. Our goal is to provide customers with a smooth and positive experience while phone-based sales experience is a bonus, we are happy to train the right candidate for the role.
Key Accountabilities
- Providing outstanding customer service and sales skills to a broad range of B2B customers.
- Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA.
- Investigating and resolving customer queries.
- Coordinating and confirming internal agents’ viewings.
- Working with other teams to deliver exceptional customer service.
- Logging and monitoring of customer queries.
- Ad-hoc administrative duties as required by the Team Leader.
- Learning our unique and diverse portfolio and going onto site monthly to assist with open days.
Skills, Knowledge and Experience
Essential
- Ability to effectively interact and communicate with clients and team members, ensuring clarity and professionalism.
- Basic understanding of real estate principles, gained through either experience or academic studies.
- Strong ability to manage multiple tasks, prioritise workload, and maintain accurate records.
- Capacity to absorb information and learn new processes rapidly, adapting to changing circumstances.
- Ability to work independently and use initiative to assist customers effectively, anticipating their needs and addressing issues promptly.
- Ensures all documentation and communications are accurate and thorough, reducing the risk of errors.
- Demonstrates a strong commitment to customer satisfaction, going above and beyond to meet client needs.
- Efficiently manages time to meet deadlines and handle multiple customer inquiries simultaneously.
- Ability to collaborate effectively with colleagues to achieve common goals.
- Familiarity with customer service software, databases, and tools; comfortable using technology to enhance service delivery.
- Hunger to hit monthly targets and meet daily SLAs.
Desirable
- Previous phone-based or customer facing role involving sales.
- Knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience using a helpdesk such as Zendesk, Babble etc.
(Training on all our systems, products and services will be provided.)
Customer Service Executive - 12 Month MAT Cover employer: The Arch Co
Contact Detail:
The Arch Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - 12 Month MAT Cover
✨Tip Number 1
Get to know the company inside out! Research The Arch Company, their values, and their portfolio. This way, when you chat with them, you can show off your knowledge and passion for helping small businesses find their perfect space.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice on the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be proactive! If you get the chance to connect with someone from the team before the interview, take it. Ask questions about their experiences and share your enthusiasm for providing outstanding customer service. It shows you're genuinely interested!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your skills and personality right from the start.
We think you need these skills to ace Customer Service Executive - 12 Month MAT Cover
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with customers, make sure your written application reflects your ability to communicate clearly and professionally. Use friendly language and keep it concise – we want to see your personality shine through!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to highlight relevant experiences. Mention any customer service or sales experience you have, even if it's from a different industry. We love seeing how your skills can transfer!
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills by keeping everything neat and structured. Double-check for any typos or errors – accuracy is key in our line of work, and we want to see that you pay attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Arch Company!
How to prepare for a job interview at The Arch Co
✨Know Your Stuff
Before the interview, make sure you understand the basics of real estate principles and the services offered by The Arch Company. Brush up on their portfolio and think about how you can help small businesses find the perfect space. This will show your enthusiasm and readiness to contribute.
✨Practice Your Communication Skills
Since this role heavily relies on verbal and written communication, practice answering common customer service scenarios. You could even role-play with a friend to get comfortable with responding to queries and providing solutions. Clear and professional communication is key!
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and prioritise your workload. Think of examples from your past experiences where you successfully juggled various responsibilities. This will demonstrate your ability to handle the fast-paced environment of customer service.
✨Bring Your Ideas to the Table
The Arch Company values suggestions for improving service and processes. Come prepared with a couple of ideas on how you think customer experience could be enhanced. This shows that you're not just looking to fit in but also to contribute positively to the team.
