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- Tasks: Deliver exceptional customer service and support vehicle bookings while collaborating with various departments.
- Company: Join D.M Keith Skoda, a leading name in the automotive industry.
- Benefits: Earn while you learn with full training costs covered and great career prospects.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth and development.
- Qualifications: GCSEs in English, Maths, and one other subject required; enthusiasm and teamwork are key.
- Other info: Gain valuable qualifications and certifications while working towards a rewarding future.
The predicted salary is between 6000 - 7200 £ per month.
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Duties
- Customer Service: Arranging bookings and appointments, talking to customers face‑to‑face and on the phone and communicating with them throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices and processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: Assisting with the sale of accessories and service plans.
Training Provided
Training will be delivered using a combination of virtual classroom remote learning and face‑to‑face block release weeks at our state‑of‑the‑art training centre. Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre in Milton Keynes to complete their apprenticeship training. All training‑related costs are fully covered as part of the programme, including travel, accommodation and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
Qualifications Received
- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
Future Prospects
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Qualifications Required
GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.
'Equivalent' Grades Include
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2 NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
Personal Qualities
Our ideal Customer Service Advisor apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
About
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
Things to Consider
As part of our commitment to Diversity, Equality and Inclusion all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.
Application instructions
In order to be considered for this role you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application they will talk to you directly and guide you through the next stages of application.
D.M Keith Skoda Wakefield Service Advisor Apprenticeship employer: The Apprenticeship Guide
Contact Detail:
The Apprenticeship Guide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D.M Keith Skoda Wakefield Service Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on D.M Keith and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your enthusiasm and passion for customer service shine through. Being friendly and approachable can make a huge difference in how you’re perceived by the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows that you appreciate the opportunity and are still keen on the role.
We think you need these skills to ace D.M Keith Skoda Wakefield Service Advisor Apprenticeship
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples that demonstrate your ability to deliver excellent customer service and work well in a team.
Check Your Details: Before hitting that submit button, double-check all your information. Typos and errors can make a bad impression, so take a moment to ensure everything is accurate and polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows that you’re serious about joining our team!
How to prepare for a job interview at The Apprenticeship Guide
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor and what it entails. Familiarise yourself with D.M Keith Skoda's services and values. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Customer Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you solved problems or went the extra mile for someone – these stories will highlight your suitability for the role.
✨Dress to Impress
Even though this is an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. It shows respect for the opportunity and indicates that you take the role seriously.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! This could be about the training process, team dynamics, or future career opportunities. It demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
