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For Companies At a Glance
- Tasks: Manage customer bookings, paperwork, and ensure a top-notch service experience.
- Company: Join Peter Cooper Volkswagen, a leading name in the automotive industry.
- Benefits: Earn while you learn with a competitive hourly wage and valuable skills.
- Why this job: Kickstart your career in a dynamic environment with a focus on customer service.
- Qualifications: GCSEs in English, Maths, and one other subject or equivalent qualifications.
- Other info: Embrace diversity and inclusion in a supportive team atmosphere.
The predicted salary is between 7 - 8 £ per hour.
Location: Shirley Rd, Shirley, Southampton SO15 3JD, UK
Job type: Apprenticeship – Level 2
Hourly wage: £7.55 per hour
Closing date: 12 February
Responsibilities
- Arrange bookings and appointments; communicate with customers face‑to‑face and over the phone.
- Complete relevant paperwork, prepare invoices and process warranty claims.
- Coordinate with workshop and management to deliver an excellent customer experience.
- Assist with the sale of accessories and service plans.
Qualifications and Requirements
- GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject; or relevant Scottish qualifications.
- Equivalent grades include: BTEC first diplomas and certificates, OCR Nationals, Key Skills Level 2, NVQs.
- Essential skills: Functional Skills Level 2 (Wales), Core Skills (Scotland).
- Good organisational and communication skills; willingness to learn and work as part of a team.
About This Role
We are looking for people who are passionate about our industry and brand. Ideal candidates are:
- Enthusiastic and willing to learn.
- Team players.
- Strong communicators.
- Committed to excellent customer service.
Things to consider
As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system, aiming to achieve a workforce reflective of the community we serve and eliminate unconscious bias. We support upskilling in English and Maths by exception; the entry grade criteria still apply. Please do not contact the retailer directly; Inspiro Learning manages recruitment.
Peter Cooper Volkswagen Shirley Service Advisor Apprenticeship in Southampton employer: The Apprenticeship Guide
Contact Detail:
The Apprenticeship Guide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Peter Cooper Volkswagen Shirley Service Advisor Apprenticeship in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Peter Cooper Volkswagen. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like why you want to be a Service Advisor and how you handle customer service situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with potential employers, let your passion for the automotive industry shine through. Talk about any relevant experiences or interests that make you a great fit for the role. They want to see that spark!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you’re proactive!
We think you need these skills to ace Peter Cooper Volkswagen Shirley Service Advisor Apprenticeship in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the automotive industry shine through in your application. We want to see that you're excited about the role and eager to learn more about our brand!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how you can contribute to our team, so connect your background to the responsibilities listed in the job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Apprenticeship Guide
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with tasks like arranging bookings, processing warranty claims, and assisting with sales. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would explain complex information clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable.
✨Demonstrate Team Spirit
Being a team player is crucial in this apprenticeship. Prepare examples from your past experiences where you worked well in a team or helped others. This will highlight your willingness to collaborate and contribute positively to the workplace.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.
