Parts Sales Executive Apprenticeship - TPS Volkswagen Carlisle

TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group apprenticeship programme. If you have a passion for customer service, or a desire to build a career within sales, our apprentice positions could be for you!

Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service. You will also develop life skills such as teamwork, leadership, and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

As a Parts Sales Executive some of your key objectives will include:

• Inbound/Outbound call handling.
• Taking cash and credit card transactions.
• Delivering excellent customer service.
• Strong communication skills.
• Good IT skills.
• Teamwork.
• Using your product knowledge to provide advice to customers.
• Maintenance of accurate paperwork for centre and customer records.
• Efficient processing of customer orders.
• Contributing to the delivery of sales targets.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

On successful completion of the 17 month programme, you will receive the following:

• Level 2 Retailer Standard
• Brand specific certifications
• Scotland / Wales / Northern Ireland Qualifications
• Level 2 / Level 5 Customer Service Apprenticeship

Our ideal Parts Sales Executive apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity to drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Minimum Entry Requirements:

• GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and one other subject.
• In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.

We accept predicted grades and conditional offers can be made based on predicted grades.

Please Note: As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias.

The closing date for this vacancy is 25/05/2025 and interviews are expected to be held week commencing 01/06/2025. Please note the start date for this role is July 2025.