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- Tasks: Be the go-to person for customers, scheduling vehicle services and liaising with technicians.
- Company: Join Grange Land Rover, a leader in automotive service with a supportive team.
- Benefits: Get paid while you learn, with all training costs covered and a dedicated mentor.
- Why this job: Kickstart your career in a dynamic environment with real impact on customer satisfaction.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Great career growth opportunities with earning potential of £20,000 to £30,000 post-apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
Overview
Hatfield Grange Land Rover – Service Advisor Apprenticeship (Job Ref: 12910). Deadline/availability date: 02/03/2026. Apprenticeship - Level 2. Location: Hatfield AL10 9US.
Responsibilities
- A Customer Service Advisor deals directly with customers and acts as a liaison between the customer and Service Technicians/Mechanics, scheduling vehicle service work.
- They handle administrative and customer relations aspects of service department operations.
- Specific duties include:
- Interpreting customer concerns and liaising with Service Technicians.
- Booking and scheduling vehicle services.
- Liaising with customers about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints and responding to requests.
- Tracking the vehicle through the workshop.
Training Provided
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at the training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete apprenticeship training. All training-related costs are fully covered, including travel, accommodation, and meals. A dedicated workplace mentor will support continued learning as you apply skills gained through remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, with support provided throughout.
Qualifications Received
(England: Standard) On successful completion of the one-year programme, you will receive:
- Level 2 Customer Service Practitioner Standard
- JLR-specific certifications
(Scotland/Wales/NI: Framework) On successful completion of the 15-month programme, you will receive:
- Level 2 / Level 5 in Customer Service
- JLR-specific certifications
Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.
Future prospects
There are opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000.
Application and Contact
To apply or view Jaguar Land Rover details, please follow the application process for Grange Land Rover Hatfield Service Advisor Apprenticeship (Job Ref: 12910).
Grange Land Rover Hatfield Service Advisor Apprenticeship employer: The Apprenticeship Guide
Contact Detail:
The Apprenticeship Guide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grange Land Rover Hatfield Service Advisor Apprenticeship
✨Tip Number 1
Get to know the company! Research Grange Land Rover and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of scenarios where you’ve successfully handled complaints or queries. We want you to shine when discussing your experiences!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Grange Land Rover family. Let’s get you that apprenticeship!
We think you need these skills to ace Grange Land Rover Hatfield Service Advisor Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to learn. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for in a Service Advisor.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Grange Land Rover Hatfield Service Advisor Apprenticeship.
How to prepare for a job interview at The Apprenticeship Guide
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with customer service principles and how they apply to the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or how you prioritise tasks. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, demonstrate your eagerness to learn and grow. Talk about any previous experiences where you've picked up new skills or adapted to challenges. This will show that you're ready to embrace the training opportunities offered.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows your interest and helps you gauge if the position is right for you.
