At a Glance
- Tasks: Support digital systems and enhance patient care through operational tasks and customer service.
- Company: Join a supportive healthcare team in Kilmarnock with a focus on innovation.
- Benefits: Enjoy employee discounts, on-site parking, and access to a pension scheme.
- Other info: 90% of apprentices secure permanent roles after completing the programme.
- Why this job: Kickstart your career with hands-on experience and a nationally recognised qualification.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 18500 - 25000 £ per year.
Apprenticeship – Advanced apprenticeship: Level 3
Location: 25 Dundonald Road, Kilmarnock, East Ayrshire KA1 1RU
Closing date: 20/05/2026
Responsibilities
- Provide day‑to‑day operational support for core clinical systems including EMIS PCS, Microtech Docman, eConsult, Patient Access, and Microsoft Office (Outlook, Word, Excel), ensuring accurate, efficient use in line with practice procedures.
- Support digital appointment and triage processes – managing bookings, processing eConsult requests, updating clinics on EMIS PCS, and directing patients to the most appropriate healthcare professional or service.
- Enter, code, scan and back‑scan clinical documents into EMIS PCS and Docman to maintain data quality, audits and governance.
- Act as first point of contact for system‑enabled patient and staff queries in person, by telephone and via Outlook email, maintaining confidentiality and excellent digital customer service.
- Process electronic prescription requests, test result queries and GP/Nurse‑led patient contact actions using EMIS PCS, ensuring correct routing and timely follow‑up.
- Follow and support practice policies on IT use, data protection and confidentiality across all systems, escalating issues when required.
- Participate in audits, data collection, team meetings, system training and service improvement activities, contributing to the development of digital processes that enhance patient care and operational efficiency.
Qualifications
- 6 weeks + 1 day after 10 years.
- BrightHR app access to all HR requirements.
- Employee discounts through Bright Exchange marketplace.
- Eligibility for NHS SPPA pension scheme.
- On‑site parking.
- Excellent public transport links and proximity to town amenities.
- Regular social events and a supportive culture.
Future Prospects
90% of QA apprentices secure permanent employment after completion – 20% higher than the national average.
Additional Information
This vocational apprenticeship provides comprehensive support tailored to your role. You will receive dedicated QA skills coaching and mentorship to develop the skills needed for success and to pass assessments. Upon completion you will hold a nationally recognised SCQF Level 6 qualification.
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received.
Digital Support Apprentice employer: The Apprenticeship Guide
Pony Pursuits in Kidlington is an excellent employer for those passionate about equine care and development. With a supportive work culture that prioritises hands-on training and personal growth, apprentices will benefit from tailored guidance while working with a dedicated team. The opportunity to gain qualifications in Equine Grooming alongside essential skills in maths and English makes this role not only rewarding but also a stepping stone for future career advancement in the equine industry.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like The Apprenticeship Guide looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Digital Support Apprentice at The Apprenticeship Guide, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Digital Support Apprentice
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at The Apprenticeship Guide, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of The Apprenticeship Guide and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at The Apprenticeship Guide
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that The Apprenticeship Guide might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at The Apprenticeship Guide.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
