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For Companies At a Glance
- Tasks: Manage gaming events, troubleshoot tech issues, and lead a team of brand ambassadors.
- Company: Join Virgin Media Gamepad, the ultimate gaming destination in Europe.
- Benefits: Enjoy flexible shifts, work with industry pros, and gain invaluable experience.
- Why this job: Be part of an exciting team, enhance your gaming knowledge, and create unforgettable experiences.
- Qualifications: Passion for gaming, strong tech skills, and exceptional customer service experience required.
- Other info: Opportunity to work with top talent and brands in the gaming industry.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you a gamer with events experience, interested in working with some of the biggest talent, publishers and developers in the industry? Then we’re looking for you to join our team as an Assistant Event Manager.
We’re looking for someone who lives and breathes gaming – you’re a tech wizard ready to work with consoles, PCs, digital screens, livestreams and more, able to quickly troubleshoot any tech issues and assist clients with your deep understanding of video games. You’re a fast learner who can quickly find your way around new games and software and can train your colleagues to do the same.
You’ll be joining a tight-knit team of gaming industry pros and working to deliver events, brand activations, tournaments and more at the UK’s ultimate gaming destination – Virgin Media Gamepad. You’ll be the go-to person for setting up live-streams, installing new gaming tech, creating sleek & stylish event recaps and assisting with day-to-day running of the space.
You’ll need exceptional customer service skills to provide unforgettable experiences to our clients and guests. You’ll be assisting in setting up all sorts of games across a variety of consoles/PC, and you’ll lead by example for our team of brand ambassadors who you will be managing.
This position involves a mix of weekday, evening, and weekend shifts shared amongst the team. Our vision is to make Virgin Media Gamepad the ultimate gaming destination in Europe, and we need an ambitious and passionate individual to join us on this journey.
To apply for this position, please ensure you email your CV and Cover Letter to Paul.Oliver@theannsavvagroup.com
Main Responsibilities:
- Daily management of the space, overseeing technical/gaming aspects and addressing issues proactively
- Using your strong knowledge of tech to assist with live-stream setup, gameplay recordings, podcasts, filming etc. This is a key part of your role
- Building and managing relationships for ASG with our clients, partners, senior stakeholders and agencies
- Maintaining systems within the space, ensuring things run smoothly on the floor, providing feedback and improvements to enhance the space
- Assisting with off-site events and other ASG clients when required
- Managing a team of 40+ staff by conducting staff appraisals, assisting them with gaming/tech/customer service, acknowledging and rewarding great work from your staff
- Using a highly detailed and organised system to store files, stats, creative resources etc.
- Delivering exceptional customer service and upholding company values of integrity, innovation, teamwork, and accountability
Knowledge, skills and experience required:
- Top-notch tech skills, able to troubleshoot any new problems across a wide array of tech
- Genuine passion for games, with knowledge of the gaming industry and trends
- Exceptional customer service skills, driven to deliver the best experience for our guests
- Strong leadership and mentoring abilities
- Excellent communication and organisational skills
- Creative-minded, able to pull together sleek decks & presentations following brand guidelines
- Strong knowledge of Excel, OneDrive, Canva a plus
- Related work experience
Assistant Event Manager (Virgin Media Gamepad, The O2) employer: The Ann Savva Group
Contact Detail:
The Ann Savva Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Event Manager (Virgin Media Gamepad, The O2)
✨Tip Number 1
Familiarise yourself with the latest gaming trends and technologies. Being well-versed in current games, consoles, and streaming tech will not only boost your confidence but also impress the hiring team at StudySmarter.
✨Tip Number 2
Network within the gaming community. Attend gaming events, join online forums, and connect with industry professionals on platforms like LinkedIn. Building relationships can lead to valuable insights and potential referrals for the Assistant Event Manager role.
✨Tip Number 3
Showcase your leadership skills by volunteering to manage small gaming events or tournaments. This hands-on experience will demonstrate your ability to lead a team and manage logistics, which is crucial for the role.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to enhance a guest's experience, as this will highlight your suitability for delivering exceptional service at Virgin Media Gamepad.
We think you need these skills to ace Assistant Event Manager (Virgin Media Gamepad, The O2)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in event management and gaming. Include specific examples of past events you've managed, any tech skills you possess, and your passion for gaming.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the gaming industry and explain why you're a perfect fit for the Assistant Event Manager role. Mention your technical skills and how they can benefit the team at Virgin Media Gamepad.
Showcase Your Tech Skills: Emphasise your ability to troubleshoot tech issues and your familiarity with gaming consoles, PCs, and livestream setups. Provide examples of situations where you've successfully resolved tech problems in past roles.
Highlight Leadership Experience: If you have experience managing teams or mentoring others, make sure to include this in your application. Discuss how you’ve motivated and supported your colleagues in previous roles, as this is crucial for the position.
How to prepare for a job interview at The Ann Savva Group
✨Show Your Passion for Gaming
Make sure to express your genuine love for gaming during the interview. Share your experiences with different games, platforms, and any events you've attended or participated in. This will demonstrate that you not only have the technical skills but also a deep understanding of the gaming culture.
✨Highlight Your Technical Skills
Be prepared to discuss your technical expertise in detail. Mention specific tools and technologies you are familiar with, such as live-streaming software, gaming consoles, and troubleshooting techniques. Providing examples of how you've successfully managed tech issues in past roles can really set you apart.
✨Demonstrate Leadership Abilities
Since this role involves managing a team, be ready to talk about your leadership style and experiences. Share examples of how you've mentored others, conducted appraisals, or led a project. Highlighting your ability to inspire and motivate a team will show that you're a great fit for the position.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key in this role. Think of scenarios where you've gone above and beyond for a client or resolved a difficult situation. Be ready to discuss these experiences and how they align with the company's values of integrity, innovation, teamwork, and accountability.
