At a Glance
- Tasks: Manage relationships with independent pet retailers and support their growth through engaging conversations.
- Company: Join a supportive and fun team at a respected business in the pet industry.
- Benefits: Up to £28,000 salary, bonus, hybrid working, healthcare, and wellness initiatives.
- Other info: Enjoy a dog-friendly culture and excellent training opportunities for long-term progression.
- Why this job: Build lasting relationships in a people-focused environment while growing your career.
- Qualifications: Experience in telesales or account management, strong communication skills, and a positive attitude.
The predicted salary is between 28000 - 28000 £ per year.
Nottinghamshire (Hybrid - 3 days office / 2 days home) Up to £28,000 DOE + Bonus + Excellent Benefits
At The Animal People Recruitment Company, we love partnering with businesses that genuinely care about their people, their customers, and the industries they operate within. We are exclusively supporting a hugely respected and long-established business within the pet industry as they continue to grow their Telephone Account Management team following ongoing success across their independent retail customer base.
This is not a hard-nosed, aggressive sales environment. This role is all about building relationships, understanding independent retailers, keeping customers engaged, introducing exciting products and brands, and becoming a trusted voice to the customers you support. The business has built an incredibly loyal customer base and a genuinely warm, down-to-earth culture internally. The team is described as bright, supportive, fun, and collaborative, with many long-serving employees who simply enjoy working together.
The Opportunity
You'll be managing a portfolio of independent pet retailers across the UK, speaking with customers regularly by phone and email to strengthen relationships, introduce promotions and new products, support growth within stores, and help bring customers back into regular purchasing patterns. Some conversations may result in small day-to-day orders. Others may lead to significant account growth over time. The key is consistency, relationship building, commercial awareness, and enjoying speaking with people.
This role would suit somebody who:
- Loves relationship-led sales and account management
- Enjoys speaking to customers and building rapport
- Is naturally proactive and self-motivated
- Can confidently pick up the phone and engage people
- Enjoys managing their own workload and customer base
- Likes working within a supportive but fast-paced environment
- Wants to grow within a successful and expanding commercial team
You do not need to come directly from the pet industry. What matters most is attitude, communication skills, confidence, resilience, and the ability to build trust with customers over time.
The Role Will Include:
- Managing and growing a portfolio of independent retail accounts
- Re-engaging lapsed customers
- Introducing promotions, key brands, and new products
- Building long-term customer relationships
- Understanding individual customer needs and recommending suitable products
- Managing your own daily activity and customer contact plans
- Working closely with wider sales and customer service teams
- Supporting sales growth across key strategic brands
What We're Looking For:
- Previous experience within telesales, account management, customer service sales, internal sales, or relationship-led commercial roles
- Strong communication and interpersonal skills
- Confidence speaking with customers over the phone
- A self-driven and organised approach
- Comfortable managing multiple customer relationships
- Positive attitude and team-focused mentality
- SAP experience would be advantageous but not essential
The Package:
- Up to £28,000 DOE
- Bonus scheme
- Hybrid working (3 days office / 2 days home)
- Flexible working hours
- Bupa healthcare
- Pension scheme
- Staff discounts
- Wellness initiatives
- Excellent training and onboarding
- Long-term progression opportunities
- Dog-friendly culture
Why This Role Stands Out
This is the type of opportunity where culture genuinely matters. The business has built a close-knit, supportive environment where people are trusted to get on with their work, relationships matter, and success is recognised. It's an excellent opportunity for somebody who enjoys relationship management, thrives in a people-focused environment, and wants to join a business where they can genuinely build a long-term career.
To apply confidentially through The Animal People Recruitment Company, please get in touch by applying with your CV today.
Telephone Account Manager in Nottingham employer: The Animal People Recruitment
At The Animal People Recruitment Company, we pride ourselves on fostering a warm and collaborative work culture that prioritises relationship-building and employee well-being. With a strong focus on personal growth and development, our Telephone Account Manager role offers a supportive environment where you can thrive while managing a portfolio of independent pet retailers. Enjoy the benefits of hybrid working, excellent training, and a dog-friendly atmosphere, all while being part of a team that values trust and success.
Contact Details:
The Animal People Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Account Manager in Nottingham
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your own experiences align with them. This will help you connect on a personal level during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, try role-playing with a friend or family member. Focus on being friendly, engaging, and confident in your communication.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know regarding their approach to customer relationships and team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephone Account Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Telephone Account Manager role. Highlight any previous experience in telesales or account management, and don’t forget to showcase your communication skills!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re excited about this opportunity. Share your passion for relationship-led sales and how you can contribute to our supportive culture. A personal touch goes a long way!
Showcase Your People Skills:In your application, emphasise your ability to build rapport and engage with customers. We want to see examples of how you've successfully managed relationships in the past, so don’t hold back!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at The Animal People Recruitment
✨Know Your Stuff
Before the interview, make sure you research the company and its culture. Understand their values, especially around relationship-building and customer care. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully built relationships in previous roles, as this will demonstrate your fit for the position.
✨Be Proactive and Engaging
During the interview, show your proactive nature by asking insightful questions about the team and their approach to account management. This not only shows your interest but also reflects your ability to engage with customers.
✨Highlight Your Adaptability
Discuss your experience managing multiple accounts or tasks simultaneously. Emphasise your organisational skills and how you’ve adapted to different customer needs, which is crucial for success in this role.
