At a Glance
- Tasks: Lead a dynamic customer service team and enhance the customer experience.
- Company: Join a rapidly growing pet brand with a passion for pets.
- Benefits: Competitive salary, hybrid work, employee discounts, and social events.
- Other info: Genuine progression opportunities towards a Customer Service Manager role.
- Why this job: Shape customer experiences while leading a passionate team in the pet industry.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Service Team Leader
- Nottingham | £32,000–£36,000 DOE | Full-time | Hybrid after probation
The Animal People Recruitment Company is delighted to be partnering once again with a rapidly growing pet brand.
Our client is expanding its customer service team and looking for a passionate, experienced Team Leader who can help develop the function as the business continues to grow.
This is a brilliant opportunity for someone who enjoys leading people but still wants to remain close to customers.
You’ll take ownership of the day-to-day operation, coach the team and help improve the processes, systems and service standards that shape the customer experience.
What you’ll be doing
- Leading the day-to-day customer service operation and managing a busy email inbox
- Supporting, coaching and developing Customer Service Advisors
- Reviewing written responses and maintaining high communication standards
- Handling escalated complaints and complex customer enquiries
- Monitoring service levels, response times and team performance
- Reviewing returns, product faults, complaints and customer feedback
- Identifying recurring issues and recommending practical improvements
- Developing clearer customer service policies, training and guidance
- Working closely with warehouse, ecommerce, marketing, operations and wholesale teams
- Representing customer service in cross-functional business meetings
- Supporting future projects, including live chat and telephone customer service
- Helping recruit, onboard and develop the growing team
What we’re looking for
- Experience leading, supervising or coaching a customer service team
- Strong written communication skills and excellent attention to detail
- Experience handling complaints and complex customer situations
- The confidence to improve processes while remaining hands-on
- A proactive and practical approach to problem-solving
- Strong organisation and the ability to manage competing priorities
- Experience within ecommerce, retail or a consumer brand would be advantageous
- A genuine passion for dogs, pets and the wider pet industry
Experience with Shopify, Gorgias, Trustpilot, online orders, fulfilment or returns would be helpful, but it isn’t essential.
What’s on offer
- Salary of £32,000–£36,000 depending on experience
- Monday to Friday, 8.00am–4.00pm
- 37.5 hours per week
- Up to two days working from home following successful probation and training
- Employee discount
- Company pension
- Full product and systems training
- Company-funded social events and Christmas celebrations
- Genuine progression towards a Customer Service Manager position as the team grows
If you’re passionate about the pet industry and want a role where you can genuinely shape the customer experience, we’d love to hear from you.
Apply with your CV or contact The Animal People Recruitment Company for a confidential conversation.
Customer Services Team Leader in Nottingham employer: The Animal People Recruitment Careers
Join a respected premium pet brand in Staffordshire as a Trade & Brand Marketing Manager, where you'll enjoy a vibrant work culture that values collaboration and innovation. With a focus on employee growth, the company offers professional development opportunities, generous benefits including hybrid working, and a pet-friendly office environment. This role provides the unique chance to lead impactful marketing initiatives while directly influencing the brand's future, making it an excellent employer for those passionate about the pet industry.
Contact Details:
The Animal People Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Animal People Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Animal People Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Leader in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Animal People Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at The Animal People Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Animal People Recruitment Careers!
How to prepare for a job interview at The Animal People Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
