At a Glance
- Tasks: Manage customer enquiries and provide warm, helpful responses in a busy email-based role.
- Company: Join a rapidly growing pet brand with a passion for pets and customer service.
- Benefits: Competitive salary, employee discounts, hybrid work, and company-funded social events.
- Other info: Opportunities for development within an international pet brand.
- Why this job: Make a real impact in the pet industry while solving problems and helping customers.
- Qualifications: Previous customer service experience and excellent written English required.
The predicted salary is between 27000 - 33000 £ per year.
- Customer Service Advisor
- Nottingham | £26,000–£28,000 DOE | Full-time | Hybrid after probation
The Animal People Recruitment Company is delighted to be partnering once again with a rapidly growing pet brand.
Our client is expanding its customer service team and looking for someone who is passionate about the pet industry and takes real pride in helping customers.
This is a predominantly email-based role where you’ll manage customer enquiries from start to finish.
You’ll investigate problems, work with different departments and make sure every customer receives a warm, helpful and accurate response.
What you’ll be doing
- Managing a busy customer service inbox
- Responding to enquiries clearly, warmly and professionally
- Helping customers with products, sizing, orders and deliveries
- Managing returns, replacements, refunds and complaints
- Taking ownership of enquiries through to resolution
- Contacting customers proactively about stock or delivery issues
- Updating customer and order information accurately
- Working with warehouse and fulfilment colleagues to resolve problems
- Assessing product faults using photographs and returned items
- Escalating unusual or complex enquiries when required
- Identifying recurring issues and sharing customer feedback
- Supporting the wider business and retail shop when needed
What we’re looking for
- Previous customer service experience
- Excellent written English
- A warm, natural and empathetic communication style
- Strong organisation and attention to detail
- The ability to prioritise a busy workload
- Confidence learning new systems and processes
- A calm approach to complaints and frustrated customers
- Reliability, self-motivation and a strong work ethic
- Someone who enjoys taking ownership without being micromanaged
- A genuine passion for dogs, pets and the wider pet industry
We’re open to people from ecommerce, pet retail, independent retail, veterinary reception, dog daycare, hospitality, store management, fulfilment or other customer-focused environments.
Experience with Shopify, Gorgias or online orders would be useful, but it isn’t essential if you learn quickly and write exceptionally well.
What’s on offer
- Salary of £26,000–£28,000 depending on experience
- Monday to Friday, 8.00am–4.00pm
- 37.5 hours per week
- Up to two days working from home following successful probation and training
- Employee discount
- Company pension
- Full product and systems training
- Company-funded social events and Christmas celebrations
- Development opportunities within a growing international pet brand
If you love the pet industry, enjoy solving problems and want your work to have a visible impact, we’d love to hear from you.
Apply with your CV or contact The Animal People Recruitment Company for a confidential conversation.
Customer Services Advisor in Nottingham employer: The Animal People Recruitment Careers
Join a respected premium pet brand in Staffordshire as a Trade & Brand Marketing Manager, where you'll enjoy a vibrant work culture that values collaboration and innovation. With a focus on employee growth, the company offers professional development opportunities, generous benefits including hybrid working, and a pet-friendly office environment. This role provides the unique chance to lead impactful marketing initiatives while directly influencing the brand's future, making it an excellent employer for those passionate about the pet industry.
Contact Details:
The Animal People Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Animal People Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Animal People Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Animal People Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at The Animal People Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Animal People Recruitment Careers!
How to prepare for a job interview at The Animal People Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
