Assistant Manager E in Teddington

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Anglers is a family-friendly pub in Teddington, occupying a great spot on the banks of the river. The location is peaceful, but the pub itself can get busy - the food here is extremely popular with visitors.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family.
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training.
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in an Event Manager:

• Sales & Revenue Generation: Respond promptly to all event enquiries (phone, email, in person). Convert enquiries into confirmed bookings through effective sales techniques. Proactively seek new business opportunities (corporate, private, seasonal events). Upsell food, beverage packages, and add-ons to maximise revenue. Manage and maintain a strong events pipeline and booking calendar.
• Event Planning & Coordination: Plan and organise all event details including layout, timings, and requirements. Liaise with kitchen and bar teams to create suitable menus and packages. Ensure all function sheets and event briefs are accurate and communicated clearly. Conduct site visits and client consultations to understand needs. Coordinate entertainment, décor, and external suppliers where required.
• On-the-Day Event Management: Oversee smooth execution of events from set-up to completion. Act as the main host/contact for clients during events. Ensure high standards of service, presentation, and guest satisfaction. Quickly resolve any issues or last-minute changes.
• Customer Experience: Deliver exceptional, personalised service to all guests. Build strong relationships to encourage repeat business and referrals. Gather feedback and continuously improve the events offering.
• Administration & Organisation: Maintain accurate records of bookings, deposits, and payments. Ensure contracts, invoices, and terms are clearly issued and followed. Work within agreed budgets and financial targets. Keep event documentation organised and up to date.
• Team Collaboration: Work closely with management, kitchen, and front-of-house teams. Train and brief staff on upcoming events and service expectations. Support overall venue operations when required.
• Marketing & Promotion: Collaborate on promoting events via social media and local marketing. Develop seasonal event ideas (e.g. Christmas, weddings, parties). Help position The Anglers as a leading events venue in Teddington.