At a Glance
- Tasks: Provide 5-star service and assist guests with their enquiries at the front desk.
- Company: Join a dynamic hotel team known for its friendly atmosphere.
- Benefits: Full-time hours, competitive pay, and a supportive work environment.
- Other info: Flexible 4-on/4-off schedule with opportunities for growth.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Energetic personality and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
IMMEDIATE START | FULL-TIME 40 HOURS PER WEEK | 4ON/4OFF
We are looking for a talented and energetic individual to be part of our dynamic and friendly Front Office team in the capacity of Front Desk Agent (Receptionist) for nights.
ABOUT THE ROLE
Your role as Front Desk Agent will come with the following responsibilities:
- Keep abreast of all product knowledge, ranging from daily events, services and facilities available, and marketing and promotional activities.
- Project a favourable image of the hotel, through a positive and professional attitude, manner, and presentation providing guests with a 5 star service, including using their name where possible, and acknowledging guests with eye contact as they approach the desk.
- Maintain a positive relationship with guests and colleagues by meeting and exceeding their expectations.
- Answer all incoming calls within three rings, using the Hotel greeting standards.
- Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
- Assist guests with general enquiries, providing accurate and detailed information.
- Ensure that all equipment is maintained and report any faults or maintenance problems to your supervisor.
Front Desk Agent Nights employer: The Ampersand Hotel
Join our vibrant team as a Front Desk Agent Nights, where we prioritise a supportive and inclusive work culture that values your contributions. With a focus on employee growth, we offer comprehensive training and development opportunities to help you excel in your career while enjoying the unique benefits of working in a dynamic hotel environment. Experience the satisfaction of delivering exceptional service to our guests, all while being part of a friendly team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent Nights
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services, facilities, and events. This way, when you chat with guests, you can provide them with top-notch info and make a great impression.
✨Tip Number 2
Practice your greeting skills! When you meet guests, use their names and maintain eye contact. It’s all about making them feel welcome and valued right from the start.
✨Tip Number 3
Stay on top of your communication game! Make sure you respond to queries quickly and accurately. Whether it’s a phone call or an email, being prompt shows you care about guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team, and applying directly helps us see your enthusiasm for the role.
We think you need these skills to ace Front Desk Agent Nights
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a positive vibe to our Front Office team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a Front Desk Agent. This shows us you’ve done your homework and are genuinely interested in the position.
Be Professional Yet Friendly:Remember, as a Front Desk Agent, you’ll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance will help us envision you providing that 5-star service we pride ourselves on.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place quickly. Plus, it shows us you’re tech-savvy and ready to embrace our dynamic environment!
How to prepare for a job interview at The Ampersand Hotel
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s services, facilities, and any current promotions. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Project Positivity
As a Front Desk Agent, your attitude is key! Practice projecting a friendly and professional demeanour during the interview. Smile, maintain eye contact, and use positive language to convey your eagerness to provide excellent service.
✨Practice Common Scenarios
Think about common situations you might face as a Front Desk Agent, like handling guest complaints or answering queries. Prepare responses to these scenarios so you can demonstrate your problem-solving skills and customer service approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the hotel’s goals. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
