At a Glance
- Tasks: Deliver 5-star service and create memorable experiences for guests at our hotel.
- Company: Join the dynamic team at Vintry & Mercer Hotel in the heart of London.
- Benefits: Flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Opportunity to grow in a stylish, contemporary hotel setting.
- Why this job: Be part of a unique hotel experience and enhance your hospitality skills.
- Qualifications: Previous front desk experience and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
IMMEDIATE START | 40 HOURS PER WEEK | 4ON/4OFF SHIFTS
We are looking for a talented individual to join us in the capacity of Front Desk Agent to be part of our dynamic and friendly Front Office team at Vintry & Mercer Hotel located in The City (EC4V 2AU).
ABOUT THE ROLE
- Your role as Front Desk Agent will come with the following responsibilities:
- Project a favourable image of the hotel, through a positive and professional attitude, manner, and presentation providing guests with a 5 star service.
- Keep abreast of all product knowledge, ranging from daily events, services and facilities available, and marketing and promotional activities.
- Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations
- Answer all incoming calls within three rings, using the Hotel greeting standards.
- Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
- Assist guests with general enquiries, providing accurate and detailed information
- Prepare for Guest arrivals in accordance with Hotel procedures, including special request reservations and VIP Guests.
- To provide a professional and timely check in /check out service for all hotel Guests which adheres to the Hotel’s policies and procedures
- Gives guidelines to the guests about restaurants in the hotel or in the city and makes reservations.
- Makes city tour, sightseeing and private transportation arrangements.
- To be flexible to carry out other duties and assignments as requested by the Senior Management team.
The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.
- Functional Skills, Knowledge and Experience
- Previous experience as a Front Desk Agent or in a similar role gained in a 4/5* environment is ideal
- Working knowledge of Opera and Microsoft Office
- Contagious personality, energetic & enthusiastic
- Confident & humble
- Outstanding organisational skills
- Excellent communication skills (verbal & written)
- Able to work within a team and on own initiative (A Self Starter)
- Social Skills and Experience
To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times.
The ability to maintain hotel standards of work under pressure.
- A LITTLE ABOUT US
- VINTRY & MERCER (EST. 2019)
Vintry & Mercer is set in London’s Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel’s 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again – in the hotel’s two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It’s a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first‑class location at the centre of the turning world.
If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
#J-18808-Ljbffr
Front Desk Agent employer: The Ampersand Hotel Limited
Vintry & Mercer Hotel is an exceptional employer, offering a vibrant work culture in the heart of London’s Vintry Ward. With a commitment to providing 5-star service, employees enjoy opportunities for personal growth and development within a supportive team environment. The hotel's unique blend of historical charm and modern amenities creates an inspiring atmosphere for Front Desk Agents to thrive and make meaningful connections with guests.
Contact Details:
The Ampersand Hotel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ampersand Hotel Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ampersand Hotel Limited
Don't be shy about reaching out to The Ampersand Hotel Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ampersand Hotel Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ampersand Hotel Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
