At a Glance
- Tasks: Provide 5-star service and create memorable experiences for guests at our hotel.
- Company: Join the vibrant team at Vintry & Mercer, a stylish hotel in London's heart.
- Benefits: Flexible shifts, competitive pay, and a dynamic work environment.
- Other info: Exciting opportunities for growth in a contemporary setting.
- Why this job: Be part of a unique team and make a real impact on guest experiences.
- Qualifications: Previous experience in hospitality and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
IMMEDIATE START | 40 HOURS PER WEEK | 4ON/4OFF SHIFTS
We are looking for a talented and energetic individual to be part of our dynamic and friendly Front Office team in the capacity of Front Desk Agent (Receptionist) for Days.
ABOUT THE ROLE
Responsibilities
- Project a favourable image of the hotel, through a positive and professional attitude, manner, and presentation providing guests with a 5 star service, including using their name where possible, and acknowledging guests with eye contact as they approach the desk.
- Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.
- Keep abreast of all product knowledge, ranging from daily events, services and facilities available, and marketing and promotional activities.
- Answer all incoming calls within three rings, using the Hotel greeting standards.
- Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
- Assist guests with general enquiries, providing accurate and detailed information.
- Prepare for Guest arrivals in accordance with Hotel procedures, including special request reservations and VIP Guests.
- Provide a professional and timely check in/check out service for all hotel Guests which adheres to the Hotel’s policies and procedures.
- Give guidelines to the guests about restaurants in the hotel or in the city and make reservations.
- Make city tour, sightseeing and private transportation arrangements.
- Be flexible to carry out other duties and assignments as requested by the Senior Management team.
The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.
Functional Skills, Knowledge and Experience
- Previous experience as a Front Desk Agent or in a similar role gained in a 4/5* environment is ideal.
- Working knowledge of Opera and Microsoft Office.
- Contagious personality, energetic & enthusiastic.
- Confident & humble.
- Outstanding organisational skills.
- Excellent communication skills (verbal & written).
- Able to work within a team and on own initiative (A Self Starter).
Social Skills and Experience
- To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times.
- The ability to maintain hotel standards of work under pressure.
A LITTLE ABOUT US
VINTRY & MERCER (EST. 2019) Vintry & Mercer is set in London’s Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames. This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel’s 92 bespoke rooms and suites. The dynamism between old and new plays out again and again – in the hotel’s two restaurants, or the barrel‑aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi. It’s a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first‑class location at the centre of the turning world.
If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Front Desk Agent employer: The Ampersand Hotel Limited
Vintry & Mercer Hotel is an exceptional employer that prioritises employee well-being and professional growth in the vibrant heart of London. With a commitment to delivering 5-star service, we foster a supportive work culture that encourages teamwork and innovation, while offering flexible 4-on/4-off shifts to ensure a healthy work-life balance. Join us for the opportunity to develop your skills in a prestigious environment where every day brings new challenges and rewards.
Contact Details:
The Ampersand Hotel Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with all the services, facilities, and local attractions. This way, when you chat with guests, you can provide that 5-star service they’re looking for.
✨Tip Number 2
Practice your communication skills! Whether it’s answering calls or chatting with guests, being confident and friendly is key. Try role-playing with a friend to get comfortable using names and making eye contact.
✨Tip Number 3
Don’t underestimate the power of a positive attitude! Show your enthusiasm and energy during interviews. Remember, we want someone who can project a favourable image of the hotel, so let your personality shine through!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Vintry & Mercer.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your enthusiasm and energy, so don’t be afraid to inject a bit of yourself into your cover letter. Remember, we’re looking for someone who can project a positive image of our hotel.
Tailor Your Application:Make sure to tailor your CV and cover letter to the Front Desk Agent role. Highlight any relevant experience you have in hospitality or customer service, especially in a 4/5-star environment. We love seeing how your skills match what we’re looking for!
Be Professional Yet Approachable:While it’s important to maintain professionalism in your written application, don’t forget to come across as approachable. Use a friendly tone and make sure to address us directly, showing that you’re excited about the opportunity to join our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our unique team at Vintry & Mercer!
How to prepare for a job interview at The Ampersand Hotel Limited
✨Know Your Hotel Inside Out
Before your interview, make sure you research Vintry & Mercer thoroughly. Familiarise yourself with their services, facilities, and any recent news or events. This will not only impress the interviewers but also help you answer questions about how you can contribute to their team.
✨Show Off Your People Skills
As a Front Desk Agent, you'll be the face of the hotel. Practice demonstrating your communication skills during the interview. Use examples from past experiences where you've successfully interacted with guests or resolved issues, showcasing your ability to maintain a positive image.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and shows that you take the opportunity seriously. Remember, you're aiming to project that 5-star service vibe right from the start.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult guests or managing multiple tasks under pressure. Prepare thoughtful responses that highlight your organisational skills and ability to work both independently and as part of a team.
