SAF - IS Regional Program Specialist, Non Mobile, Temporary

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The American Red Cross is currently seeking a TEMPORARY, full-time, SAF - IS Regional Program Non-Mobile Specialist to support the Service to Armed Forces and International Services (SAF - IS) mission based in UK Mildenhall RAF. Candidate must have SOFA status in the UK and currently reside locally. Relocation expenses will not be covered. This is a temporary position with a tentative end date of October 2026.

WHAT YOU NEED TO KNOW:

The SAF-IS Regional Program Specialist Non-Mobile assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures but will focus on supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL). This is accomplished through managing volunteers and working with other Red Cross departments to support strong visibility for SAF/IS U.S. throughout the military community.

• Serves as part of the Hero Care Center Contingency Team.
• Acts as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses.
• Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities.
• Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management.

Relationship Management and Community Outreach:

• Serves as the face of the Red Cross at assigned location.
• Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions.
• Establish and maintain effective command relationships during deployment.

Volunteer Management:

• Assists in the development and implementation of a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on military installations and local communities within their regional jurisdiction.
• Recruits and trains volunteers in the delivery of SAF and IS U.S. programs and services.
• Supervises volunteer staff in their daily work responsibilities.
• Assigns and supervises volunteers during surge situations for the Hero Care Center.

Service Delivery Management:

• Ensures the delivery of SAF core services and IS U.S. Programs to all clients within their jurisdiction.
• Supports other lines of Red Cross service to ensure the delivery of Red Cross Training Services, disaster preparedness and response and Red Cross Blood Services.
• Services may include conducting training, meetings, presentations, and workshops as well as scheduling, recruitment, marketing and providing materials and support throughout the community.

Hero Care Network Contingency Team:

• Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center.
• Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of emergency messages between service members and their families and other services as needed.
• Required to provide casework services for the Hero Care center remotely to ensure continued competency.
• Required to support the Hero Care Centers on short notice during surge or disaster situations.
• Serves as SME, assigns responsibilities to volunteers and manages volunteer caseworkers during surge situations and disaster responses.

Reporting & Admin Support:

• Monitors and reports on American Red Cross Service Delivery Outcomes.
• Interacts with customers and other teams to obtain data to document outcomes and program results to ensure organizational accountability.
• Inputs and evaluates service delivery data for consistency, completeness, accuracy, and reasonableness.
• Generates data reports on a scheduled and/or periodic basis for management or local command.
• Makes recommendations for continuous improvement to ensure metrics are consistently met.

WHAT YOU NEED TO SUCCEED:

Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required.

Experience: A minimum of three years related experience.

Management Experience: n/a

Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. Flexibility to accommodate short notice assignments and long periods of time away from home is essential. The ability to balance multiple priorities is essential. Experience with American Red Cross programs and services is strongly desired. Familiarity with military culture, regulations and protocol is strongly desired.

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

OVERSEAS SETTING ONLY: In addition, mobile staff based overseas may also be responsible for managing the promotion and delivery of all Red Cross services to clients within their jurisdiction.