At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub environment.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations across the North of England and Wales.
- Benefits: Enjoy paid breaks, 50% off food, and £1 stays at our Inns during off-peak months.
- Other info: Explore beautiful coastal areas and enjoy perks like tips and discounts for friends and family.
- Why this job: Be part of a team that values warmth and customer focus while making people happy every day.
- Qualifications: A passion for hospitality and a positive attitude are essential; no prior experience required.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…
This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn
*Age-related pay rates apply for Under 21s.*
Front of House Team Member in Morpeth employer: The Amble Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as paid breaks, birthday holidays, and discounts on food and accommodation, employees are supported in both their personal and professional growth through our Lead-Inn development programme. Located in the picturesque Amble Inn, surrounded by stunning coastal scenery, team members enjoy a fulfilling role in creating memorable experiences for guests while being part of an award-winning team recognised for its commitment to hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Morpeth
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's ethos.
✨Tip Number 2
Engage with the company on social media platforms. Commenting on their posts or sharing your experiences at their inns can help you get noticed and show your enthusiasm for the role and the brand.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to make a guest's experience memorable, as this will resonate well with the hiring team.
✨Tip Number 4
Visit one of The Inn Collection Group's locations if possible. This not only gives you insight into their operations but also provides you with real-life examples to discuss during your interview, showcasing your genuine interest in the role.
We think you need these skills to ace Front of House Team Member in Morpeth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what The Inn Collection Group is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV:Make sure your CV reflects your passion for hospitality and customer service. Include specific examples of how you've created memorable experiences for guests in previous roles.
Craft a Personal Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Inn Collection Group and how you align with their core values of respect, warmth, and honesty.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Amble Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before, showcasing your ability to collaborate and support your colleagues.
✨Know the Company Values
Familiarise yourself with the core values of The Inn Collection Group, such as respect, customer focus, warmth, and honesty. Be ready to explain how you embody these values in your work and interactions with guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service abilities. Think of specific situations where you handled difficult customers or busy periods, and be ready to share how you managed them successfully.
