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- Tasks: Provide exceptional customer service and analyse data to support the APC network.
- Company: Join the UK's largest independent network of delivery specialists.
- Benefits: On-site parking, hybrid work model, and full training provided.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team where your contributions truly matter.
- Qualifications: Strong customer service skills and ability to multitask effectively.
The predicted salary is between 30000 - 40000 £ per year.
Become part of the UKs largest independent network of delivery specialists, a network built on entrepreneurial spirit, drive and energy. If you are in search of a diverse, fast paced working environment that enables your contribution to really count, come and join our team.
We’re currently recruiting for a Network Services Coordinator to join our vibrant Network Services team at Head Office. In this dynamic and fast paced office environment, you will provide exceptional customer service support to the wider APC network, analyse data, report the findings and have a solution-based approach to your work. In addition to this, the Network Services team work with all Head Office departments and engage with consumers who use APC services.
This role is ideal for someone who thrives on problem-solving and multitasking, and who brings a positive, professional attitude to every interaction.
You’ll need:
- Strong relationship‑building skills and the ability to manage customer and depot professionally
- Experience handling service issues from enquiry to resolution with clear, proactive communication
- Confidence in managing expectations, following up on outstanding queries, and ensuring customers feel supported
- The ability to identify service trends or recurring issues and communicate them effectively to the wider team
- A calm, organised approach when working under pressure or managing multiple priorities
- A strong background in customer service
- Confidence on the phone
- Experience managing social media platforms
- Excellent attention to detail
- Proficiency in Microsoft Word, Excel, and Outlook
- Industry experience is a plus—but not essential. Full training will be provided!
This is a hybrid role: 4 days in the office, 1 day working from home (if required). You’ll work 37.5 hours per week on a rota basis, with example shifts including:
- 07:00–15:00
- 08:00–16:00 or 08:30–16:30
- 09:00–17:00 or 09:30–17:30
- 10:00–18:00, 10:15–18:15, or 11:00–19:00
You’ll also cover Saturday mornings on a 1-in-4 rota: 07:00–15:00 or 07:30–15:30, 08:00–16:00
Job Types: Full-time, Permanent
Benefits: On-site parking
Network Services Coordinator in Cannock employer: The Alternative Parcels Company
Contact Detail:
The Alternative Parcels Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Services Coordinator in Cannock
✨Tip Number 1
Network, network, network! Reach out to people in the industry through LinkedIn or local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for your interviews by researching the company and its culture. We want you to show how your skills align with their needs, so think about examples from your past experiences that highlight your problem-solving and customer service abilities.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. We suggest focusing on how you handle service issues and manage expectations, as these are key for the Network Services Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Network Services Coordinator in Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Network Services Coordinator role. Highlight your customer service background and any relevant problem-solving experiences to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your skills can contribute to our vibrant team. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your proactive communication style in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Alternative Parcels Company
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they operate within the delivery network. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you successfully resolved issues or built strong relationships with customers. Be ready to discuss how you handle pressure and multitasking, as these are key aspects of the job.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified trends or recurring issues and how you addressed them. Highlight your solution-based approach and be prepared to discuss how you would tackle potential challenges in the Network Services Coordinator role.
✨Practice Clear Communication
Effective communication is crucial for this position. During the interview, practice articulating your thoughts clearly and confidently. Whether it's discussing your experience or asking questions, ensure that you convey your ideas in a professional manner, especially when it comes to managing expectations and following up on queries.