The Alliance is seeking a Customer Complaints Investigator to join the team and work with the Customer Complaints Manager. You will review and investigate complaints, ensuring alignment with housing ombudsman guidelines and Alliance values, helping customers be in the best of hands.
You will provide feedback, coaching and training to internal teams, support KPI delivery and drive continuous improvement while contributing to the development of the complaints process and learning points for
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Customer Complaints Investigator & Improvements Coach employer: The Alliance
Alliance Services Plus is an exceptional employer, offering a dynamic work environment in the heart of London where innovation thrives. With a strong focus on employee development and collaboration, we provide ample opportunities for growth and skill enhancement, particularly in cutting-edge technologies like Rust. Our inclusive culture fosters creativity and teamwork, making it a rewarding place for professionals eager to make a meaningful impact in the field of HPC distributed systems.
