At a Glance
- Tasks: Assist customers with enquiries and manage calls in a supportive role.
- Company: Join a dedicated Housing Services team focused on community support.
- Benefits: Gain valuable experience, develop communication skills, and work in a friendly environment.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be the first point of contact and make a difference in your community.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
We are looking for individuals to join our Housing Services team as Customer Experience Advisors within the Neighbourhood Services Team. This role involves taking a range of enquiries and giving assistance to our customers, acting as the first point of contact and supporting the reception function at Tamar Court, Worle.
Responsibilities:
- Take a range of enquiries and give assistance to our customers.
- Manage both internal and external calls to customers regarding Neighbourhood enquiries (including anti‑social behaviour, mutual exchanges, Messy Gardens and Compliance).
- Communicate effectively and resolve issues quickly and professionally.
- Act as the first point of contact for customers.
- Support the reception function at Tamar Court, Worle.
Qualifications:
- Experience in a customer‑focused or service environment.
- Excellent verbal communication skills enabling clear and concise interactions with a wide range of people.
- High levels of IT literacy.
- A flexible approach to supporting colleagues.
Customer Experience Advisor - Neighbourhoods Team in Bristol employer: The Alliance
Join our Housing Services team as a Customer Experience Advisor and be part of a supportive work culture that prioritises customer satisfaction and community engagement. Located at Tamar Court in Worle, we offer excellent employee growth opportunities, comprehensive training, and a collaborative environment where your contributions are valued. With a focus on meaningful work and a commitment to enhancing neighbourhoods, this role provides a rewarding experience for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - Neighbourhoods Team in Bristol
✨Tip Number 1
Get to know the company! Research the Neighbourhoods Team and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend. This will help you feel more confident when handling enquiries and resolving issues on the spot.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for someone looking to join the Neighbourhoods Team.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows you're serious about the role and gives us a better chance to connect with you.
We think you need these skills to ace Customer Experience Advisor - Neighbourhoods Team in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service. We want to see how your skills align with the role of a Customer Experience Advisor, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Highlight Your IT Skills:We’re looking for someone with high levels of IT literacy. Make sure to mention any relevant software or tools you’re familiar with, as this will show us you’re ready to hit the ground running in our tech-savvy environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Alliance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Experience Advisor. Familiarise yourself with common neighbourhood issues like anti-social behaviour and mutual exchanges. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires excellent verbal communication, practice articulating your thoughts clearly. You could do this by role-playing with a friend or family member, simulating customer interactions. This will help you feel more comfortable when discussing how you would handle various enquiries.
✨Showcase Your IT Skills
As high levels of IT literacy are essential, be prepared to discuss your experience with relevant software or systems. If you have specific examples of how you've used technology to improve customer service, share those during the interview to demonstrate your capabilities.
✨Be Ready to Problem-Solve
Think of examples from your past experiences where you've resolved customer issues effectively. Be ready to discuss these scenarios in detail, highlighting your approach and the positive outcomes. This will showcase your ability to handle enquiries professionally and efficiently.
