At a Glance
- Tasks: Welcome guests, manage bookings, and maintain a pristine spa environment.
- Company: Join the historic Alfriston Hotel, part of the growing Signet Collection.
- Benefits: Enjoy competitive pay, flexible scheduling, and generous holiday perks.
- Other info: Access to training, career growth, and fun team events.
- Why this job: Be part of an exciting adventure in luxury hospitality and make guests feel special.
- Qualifications: Professionalism, excellent communication skills, and a passion for guest service.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a highly professional Spa Receptionist to join our Spa team at The Alfriston located in East Sussex, which dates back to the 16th century and is the fourth property in the growing Signet Collection. The newly refurbished Hotel has 41 beautifully redesigned bedrooms and suites, a stunning function room, The 1554 Brasserie, offering views over the front lawn towards the sea and revamped herb and vegetable plots across the hotel gardens. The hotel bar offers more casual dining for guests both in and outdoors, while the Orangery serves breakfast and afternoon tea with views over the rear gardens and the Signet spa includes a steam room, sauna, outdoor swimming pool and three treatment rooms.
Benefits:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date and save directly from your salary.
- Generous holiday + birthday off.
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £1000.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Exciting Long Service Awards - dinners for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
Responsibilities:
- Deliver an exceptional guest welcome, greeting all visitors warmly and managing all enquiries across phone, email, and in person with professionalism and care.
- Manage bookings and daily operations, including scheduling treatments, classes, and handling billing and payments through PremierCore.
- Maintain a professional and inviting spa environment by keeping reception and spa areas clean, tidy, well‑stocked, and supporting general cleaning, towel and linen management.
- Uphold spa standards and safety procedures through regular pool and health & safety checks, adhering to all hygiene and legal requirements, and completing opening/closing procedures.
- Support the wider spa team by continually developing treatment, product, and hotel knowledge; attending required training and meetings; and assisting in all spa areas as needed.
- Any other duties as assigned.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished. So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Spa Receptionist in Seaford employer: The Alfriston - Spa
At The Alfriston, part of the prestigious Signet Collection, we pride ourselves on creating a warm and inviting work environment that reflects our commitment to luxury hospitality. As a Spa Receptionist, you will enjoy competitive pay, flexible scheduling, and numerous opportunities for personal and professional growth, including access to training programmes and industry events. With generous employee benefits such as discounted stays, team recognition awards, and a supportive culture, joining our team means being part of an exciting journey in a beautifully refurbished hotel steeped in history.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Seaford
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Research the latest trends in wellness and treatments so you can chat confidently about them during your interview. It shows you're passionate and ready to bring that knowledge to the team!
✨Tip Number 2
Practice your warm and charming greeting! As a Spa Receptionist, you'll be the first face guests see, so nail that first impression. Try role-playing with a friend or family member to get comfortable with welcoming guests and managing enquiries.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Be ready to discuss how you’ve managed bookings or handled busy situations in the past. We want to see that you can keep everything running smoothly, even when it gets hectic.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board for this exciting adventure!
We think you need these skills to ace Spa Receptionist in Seaford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our warm and charming environment.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Spa Receptionist role. Focus on your customer service skills and any previous roles in hospitality that showcase your ability to manage bookings and provide exceptional guest experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about what excites you about working at The Alfriston and how you align with our values of luxury and elegance in hospitality.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better, so don’t miss out on this opportunity!
How to prepare for a job interview at The Alfriston - Spa
✨Know the Spa Inside Out
Before your interview, take some time to research The Alfriston and its spa offerings. Familiarise yourself with the treatments, facilities, and overall atmosphere. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Dress to Impress
Since the role requires a polished appearance, make sure you dress smartly for the interview. Opt for professional attire that reflects the luxury and elegance of the spa environment. A well-groomed look will help convey your commitment to the standards expected at The Alfriston.
✨Practice Your Guest Interaction Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Prepare for the interview by practising how you would greet visitors and handle enquiries. Role-play common scenarios with a friend to build your confidence in delivering exceptional customer service.
✨Show Enthusiasm for Teamwork
The job involves supporting the wider spa team, so be ready to discuss your experiences working collaboratively. Share examples of how you've contributed to a team in the past and express your eagerness to learn and grow within the Signet Collection.
