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- Tasks: Manage night operations, ensuring guest satisfaction and safety while providing excellent service.
- Company: Join the historic Alfriston Hotel, part of the prestigious Signet Collection.
- Benefits: Competitive pay, flexible hours, generous holiday, and discounts for you and your loved ones.
- Why this job: Be part of an exciting adventure in hospitality with opportunities for personal growth.
- Qualifications: Strong communication skills and a passion for delivering exceptional guest experiences.
- Other info: Access to training, career development, and fun team events.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly professional Night Manager to join our Front Desk team at The Alfriston located in East Sussex, which dates back to the 14th century and is the fourth property in the growing Signet Collection. Our newly refurbished Hotel has 38 beautifully redesigned bedrooms and suites, a stunning function room, The 1554 Brasserie, offering views over the front lawn towards the sea and revamped herb and vegetable plots across the hotel gardens. The hotel bar offers more casual dining for guests both in and outdoors, while the Orangery serves breakfast and afternoon tea with views over the rear gardens and the Signet spa includes a steam room, sauna, outdoor swimming pool and three treatment rooms.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £300.
- Flexible scheduling without split shifts.
- Complimentary team meals on shift.
- Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
You will:
- Complete administration/clerical duties including compiling a thorough evening report on a daily basis.
- Provide limited food and drinks service to resident guests after hours.
- Check in any late arrivals and keep all Front of House areas clean and tidy.
- Ensure the hotel is locked up and all is safe and secure.
- Enforce fire safety procedures as a named fire marshal and first aider.
- Liaise with emergency services where necessary.
- Set up breakfast for the hotel guests.
- Act as manager on duty for the hotel in absence of other senior managers, deal with complaints, problem solving, disturbances, special requests and any other issues.
- Show initiative and problem-solving capabilities.
- Ensure any outstanding compliance standards via Riskproof are reported on and monitored when on duty.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished. So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you!
Night Manager employer: The Alfriston Hotel
Contact Detail:
The Alfriston Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Manager role.
✨Tip Number 2
Show up in style! When you get an interview, dress to impress and embody the warm, charming vibe that The Alfriston is all about. First impressions matter, so let your personality shine through!
✨Tip Number 3
Be ready to chat! Prepare for common interview questions but also think about how you can showcase your problem-solving skills and initiative. Share specific examples from your past experiences that highlight your ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting adventure at Signet Collection.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you a great fit for the Night Manager role.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your skills in administration, problem-solving, and guest relations, as these are key for us at The Alfriston.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about your experiences and how they relate to the responsibilities of the Night Manager position. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Alfriston Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Alfriston and its unique offerings. Familiarise yourself with the hotel’s history, amenities, and services. This will not only impress the interviewers but also help you answer questions more confidently.
✨Dress to Impress
Since the hotel values a polished appearance, make sure to dress smartly for your interview. Opt for professional attire that reflects the luxury and elegance of the establishment. First impressions matter, and looking the part can set a positive tone.
✨Showcase Your Problem-Solving Skills
As a Night Manager, you'll need to handle various situations. Prepare examples from your past experiences where you've successfully resolved issues or managed complaints. This will demonstrate your initiative and problem-solving capabilities, which are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the hotel's future plans, or the training opportunities available. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.