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- Tasks: Lead daily spa operations and ensure exceptional guest experiences.
- Company: Join The Alfriston, a beautifully redesigned hotel in East Sussex.
- Benefits: Competitive salary, flexible scheduling, and generous holiday allowance.
- Why this job: Be part of an exciting adventure in a premium spa environment.
- Qualifications: 1-2 years supervisory experience in a spa setting preferred.
- Other info: Access to training, career development, and fun team events.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly professional Assistant Spa Manager to join our Spa team at The Alfriston located in East Sussex. Our 38-bedroom hotel, which has been beautifully redesigned, dates to the 14th century and is tucked away in the storybook village of Alfriston where the rolling South Downs meet the winding Cuckmere River.
Our hotel features a stunning function room, The 1554 Brasserie, Godfrey’s Bar, which includes a terrace to enjoy the revamped herb and vegetable plots across the hotel gardens. Our Orangery serves breakfast and afternoon tea daily with views over the rear gardens, and our Signet spa includes a heated outdoor swimming pool with plenty of space to unwind, inside you’ll find a steam room, sauna, and three treatment rooms.
We can offer you:
- An amazing opportunity of joining and being part of a very exciting adventure.
- An excellent starting salary, plus generous tronc to top up your monthly earnings.
- Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
- Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
- Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
- 28 days’ holiday + birthday off (including Bank Holidays).
- Team recognition programme to celebrate your achievements.
- Referral bonus scheme for recommending top talent - earn up to £300.
- Flexible scheduling without split shifts.
- Complimentary team meal on shift.
- Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, Lion King tickets to the West End, and so much more.
- Industry supplier trips and visits, as well as access to masterclasses and workshops.
- Flexibility to move across our Group, as you develop with us.
- Access to apprenticeships and accredited qualifications up to Level 4.
You will:
- Have 1–2 years’ supervisory experience, preferably within a premium spa environment.
- Report to the Spa Manager, taking ownership of daily spa operations, leading confidently and independently in the Spa Manager’s absence.
- Act as shift leader, fully accountable for the team, guest journey, and consistent service excellence.
- Develop leadership skills by engaging in team development through hands-on coaching and ensure all team tier tests are completed during probation.
- Take responsibility for rota coordination, scheduling, and payroll alignment with Spa Manager approval.
- Lead the resolution of guest and operational matters, using sound judgement and escalating where appropriate.
- Champion exceptional presentation, standards, and overall guest experience.
- Proactively contribute to commercial performance, maximising retail, treatments, and guest engagement opportunities.
- Oversee stock control and professional product management, taking increasing ownership over time.
- Ensure clear communication, strong leadership presence, and seamless handovers.
- Take accountability for Health & Safety compliance, conducting regular checks (Pool Plant Operator Level 3 preferred).
- Support and help implement wellness initiatives and continuous operational improvements.
- Carry out additional duties as required to support the smooth running of the spa.
- Demonstrate flexibility to work a range of shifts including mornings, evenings and weekends.
- As part of the hotel management team, occasional duty management is part of this role.
- Preferred but non-essential level 2 and level 3 beauty Therapy qualifications or equivalent with the ability to deliver massage and facial treatments to a high standard.
At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished. So, if you are dedicated to making each and every guest experience unequivocally brilliant, and have what it takes, we would love to meet you.
Assistant Spa Manager employer: The Alfriston Hotel
Contact Detail:
The Alfriston Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Spa Manager
✨Tip Number 1
Get to know the spa and hotel vibe before your interview. Visit the website, check out their social media, and even pop in if you can. This way, you can chat about what makes The Alfriston special during your interview!
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve led a team or resolved guest issues. We want to hear how you’ve made a difference, so be ready to share those experiences confidently.
✨Tip Number 3
Dress to impress! Remember, first impressions count. Show up looking polished and professional, reflecting the luxury and elegance that The Alfriston embodies. It’s all about making that warm and charming impression!
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role and the team by asking about their wellness initiatives or team development opportunities. It’ll show you’re genuinely keen on being part of the adventure with us!
We think you need these skills to ace Assistant Spa Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team at The Alfriston.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in supervisory roles within a premium spa environment. We love seeing how your skills align with what we’re looking for!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We’re all about warm and charming hospitality, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Alfriston Hotel
✨Know the Spa Inside Out
Before your interview, make sure you research The Alfriston and its spa facilities thoroughly. Familiarise yourself with their services, treatments, and overall guest experience. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Spa Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you can engage and develop your team while ensuring exceptional service.
✨Dress to Impress
Given the luxury environment of The Alfriston, it's crucial to present yourself in a polished manner. Choose professional attire that reflects the elegance of the spa. Remember, first impressions count, and looking the part will set the tone for your interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the spa's future. Inquire about their wellness initiatives or how they measure guest satisfaction. This shows your enthusiasm and helps you gauge if the position is right for you.