At a Glance
- Tasks: Be the friendly face of our hotel, checking guests in and out while ensuring a top-notch experience.
- Company: Join Alfa Holiday Group, a respected employee-owned company in the hospitality industry.
- Benefits: Enjoy competitive pay, training funding, job security, and fantastic discounts on holidays.
- Other info: Join us during an exciting growth phase with excellent career development opportunities.
- Why this job: Make lasting impressions and create memorable experiences for guests at a vibrant seaside hotel.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13 - 14 £ per hour.
Alfa Holiday Group has an opportunity for a Hotel Receptionist to join the team at The Royal Hotel, Weymouth. As a Hotel Receptionist you will work 32.5 hours per week, including weekends with an hourly rate of £13.45.
As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include:
- Checking guests in and out
- Dealing with general enquiries
- Varied administrative tasks, from allocating rooming lists to processing invoices
- Occasionally serving drinks in the bar throughout the day
This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.
Essential Skills:
- Experience in a similar role
- Strong communication skills
- Excellent customer service skills with a friendly demeanour
- Being extremely well organised and computer literate
- Flexible and able to keep calm under pressure, even in challenging situations
- Empathy towards individual needs and being a problem solver
Desirable Skills:
- Knowledge of the travel, tourism and hospitality industry
- Passion for the industry
The Alfa Holiday Group is one of the UK's most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK's only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.
As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
Benefits:
- Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE last year)
- Funding for any relevant training courses to aid your development
- Job Security - our employee-owned status provides better job security, as we can't be sold to another company
- Support and continuous development opportunities
- Competitive occupational sick pay scheme
- Fantastic discounts on our holidays and hotel stays
- Employee assistance programme - Health Assured
- Length of service rewards
- Free employee meals whilst on duty
- Build your pension - we have a pension scheme in place that the Company contributes towards
- Reward and engagement programs
Our ideal candidate:
Hotel Receptionist in Weymouth employer: The Alfa Holiday Group
Alfa Holiday Group is an exceptional employer, offering a supportive and engaging work environment at the Cumberland Hotel in Scarborough. As an employee-owned company, we prioritise our team members' growth and well-being, providing competitive benefits such as bi-annual tax-free dividends, funding for training, and job security that comes from our unique ownership structure. Join us to be part of a dedicated team that values respect, development, and delivering memorable experiences for our guests.
